Open to opportunities

Tatyana Borzikova

@tatyanaborzikova

Customer Success and SaaS delivery leader, translating enterprise needs into adoption-ready implementations and executive confidence.

United Arab Emirates

Message

What I'm looking for

I’m seeking an enterprise SaaS role where I own the customer journey end-to-end—discovery, onboarding, adoption, and post-go-live—partnering across product and engineering to deliver scalable solutions and clear executive alignment, ideally with remote flexibility.

I’m a Customer Success and Client Delivery professional with over six years of experience delivering enterprise SaaS implementation, digital transformation, and customer-facing technology projects. I manage the customer journey from discovery through onboarding, product adoption, and post-go-live support, building trusted relationships with enterprise customers and executive stakeholders.

In my roles, I lead discovery workshops, translate complex business requirements into functional solution specifications, and coordinate cross-functional delivery with Product Managers, Software Engineers, QA teams, and business stakeholders. I’m especially proud of strengthening onboarding effectiveness, improving CRM implementation transparency, and driving adoption and service improvement through structured enablement and customer feedback.

Experience

Work history, roles, and key accomplishments

Client Relationship Manager

HomeLiga Real Estate

Mar 2025 - Oct 2025 (7 months)

Managed relationships with high-net-worth individuals and international investors throughout the luxury property acquisition process. Coordinated negotiations with developers and legal stakeholders to support a seamless customer journey and close high-value transactions.

Client Relationship Management Stakeholder Management Negotiation Customer Journey Management Transaction Coordination Client Onboarding

Client Success & Delivery Lead

Innotech Group

Aug 2023 - Mar 2025 (1 year 7 months)

Led enterprise customer success and delivery across the full implementation lifecycle, serving as the primary customer contact. Facilitated discovery workshops, planned onboarding and adoption initiatives, and coordinated delivery risks and issue resolution with executive stakeholders.

Customer Success Management Client Delivery Enterprise Implementation Customer Discovery Requirements Gathering Customer Onboarding Product Adoption User Acceptance Testing (UAT)Stakeholder Management Risk Management Issue Resolution Service Improvement Delivery Coordination

Customer Success Consultant

Digital Economy League

Oct 2019 - May 2023 (3 years 7 months)

Managed enterprise customer relationships across digital transformation, SaaS implementation, and systems integration projects. Led discovery workshops, coordinated cross-functional delivery and testing, and supported onboarding, UAT, rollout, and post-go-live adoption.

Customer Success Management Customer Discovery Requirements Gathering Stakeholder Management User Acceptance Testing (UAT)Onboarding Product Adoption System Integration Cross functional Leadership Mentoring

Business Analyst

Rostelecom

Oct 2018 - Jun 2019 (8 months)

Supported digital transformation initiatives by analyzing business processes, gathering functional requirements, and identifying opportunities to improve operational efficiency. Developed KPI dashboards and reporting solutions and provided documentation to support implementation.

Business Process Analysis Requirements Gathering KPI Reporting Reporting Documentation Workflow Optimization Process Improvement

Audit Assistant

KPMG

Oct 2016 - Sep 2018 (1 year 11 months)

Supported audit engagements for enterprise clients by analyzing financial information, reviewing documentation, and preparing reports. Collaborated with multidisciplinary teams to deliver accurate analytical outputs while maintaining compliance with corporate standards and project deadlines.

Audit Support Financial Analysis Compliance Report Preparation Documentation Review Process Improvement