Mina Badawi

Expanded enterprise relationships with key global clients by leveraging AI-driven SaaS products, resulting in a 15% increase in portfolio growth. Implemented data-driven success strategies, utilizing Power BI to track metrics and drive improvements in user adoption and retention.

Led a team of Customer Success Managers, delivering $10M+ in annual revenue from Fortune 100 clients. Implemented customer success processes and ran a large upskilling project for over 6,000 employees, boosting product usage significantly.

Managed high-profile B2B client relationships, increasing renewal rates through proactive success plans. Coordinated teams to launch AI-driven product enhancements, contributing to a rise in subscription upsells.

Launched multiple training programs with the Misk Foundation, training thousands and surpassing targets. Streamlined operational frameworks to improve program completion rates significantly.

Designed and delivered learning programs for global clients, achieving a high program completion rate and increasing stakeholder satisfaction. Collaborated with cross-functional teams to enhance program effectiveness.

Advised prospective students on career transition programs, achieving high enrollment conversion rates. Optimized onboarding workflows, significantly improving satisfaction scores.

Supervised growth projects for flagship accounts, increasing revenue through consultative sales approaches. Enhanced operational efficiency by implementing customized workflows.

Pioneered market entry strategies for UK/Middle East clients, facilitating partnerships and expanding product offerings. Led client engagement initiatives to increase user adoption.

Managed full-cycle sales operations, closing new SME accounts through targeted outreach. Maximized revenue streams with tailored solutions and competitive pricing strategies.

Managed production teams to meet targets, reducing downtime with Lean techniques. Oversaw marketing campaigns to boost brand presence and expand market share.