Steven Davies Davy
@stevendaviesdavy
Customer Success professional driving onboarding, adoption, renewals, and long-term enterprise growth.
United Arab EmiratesWhat I'm looking for
I’m a Customer Success professional with 6+ years of experience across Customer Success, B2B sales, B2C sales, and Account Management within healthcare, digital marketing, and SaaS adjacent industries. I manage the full customer lifecycle—customer onboarding, adoption, renewals, retention, and customer lifecycle management—while acting as the primary point of contact for enterprise accounts.
Process-driven and relationship-focused, I’m recognized for building trusted client relationships, improving customer outcomes, and driving long term account growth. In recent roles, I managed enterprise and mid market onboarding/adoption/renewals/retention and used consultative business reviews and account health monitoring to resolve escalations and identify growth opportunities; previously, I achieved 96%+ customer satisfaction and 88.5% renewal retention, and recovered $55K in revenue through strategic customer re-engagement.
Experience
Work history, roles, and key accomplishments
Customer Success Consultant
Accelerate Global
Feb 2026 - Present (5 months)
Manage the full customer lifecycle for enterprise and mid-market clients, including onboarding, adoption, renewals, retention, and strategic account management. Serve as the primary point of contact, conduct business reviews and monitor account health to resolve escalations and identify growth opportunities.
Account Manager
Bayzat
Oct 2024 - Feb 2026 (1 year 4 months)
Managed a high-value health insurance portfolio while maintaining 96%+ customer satisfaction. Improved renewal retention to 88.5% through proactive account planning and customer engagement, including managing complex escalations and driving expansion opportunities.
Sales Advisor
Bayzat
Sep 2022 - Oct 2024 (2 years 1 month)
Re-engaged customers to recover $55K in revenue and closed a $52K enterprise opportunity by aligning the buying process with procurement timelines. Consistently achieved 85–90% of annual sales targets and maintained high enterprise deal performance.
Sales Engineer
Coast & Middle East Electronic Devices
Oct 2018 - Oct 2020 (2 years)
Managed 15+ B2B accounts while overseeing sales and supply chain operations. Led implementation of the company ecommerce product database and developed a structured customer engagement process generating approximately $70K in monthly revenue.
Education
Degrees, certifications, and relevant coursework
BITS Pilani Dubai
Bachelor of Engineering (Honours), Electrical & Electronics Engineering
B.E. (Hons.) degree in Electrical & Electronics Engineering from BITS Pilani Dubai.
Edinburgh Business School
Postgraduate Diploma, Logistics & Supply Chain Management
Postgraduate Diploma in Logistics & Supply Chain Management from Edinburgh Business School.
HubSpot Academy
HubSpot Revenue Operations Certification, Revenue Operations
Completed a HubSpot Revenue Operations Certification focused on revenue operations.
Business Development & B2B Sales for Startups
Business Development & B2B Sales for Startups, Business Development & B2B Sales
Training/certification in business development and B2B sales for startups.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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