Rosemary Egbuna

Managed a high volume of inbound and outbound calls daily, providing comprehensive customer support and gathering critical feedback to enhance satisfaction. Achieved and exceeded daily sales targets by effectively converting customer inquiries into confirmed bookings for mobile mechanic services.

Efficiently processed fund transfers, cash deposits, and withdrawals for both naira and foreign exchange accounts, ensuring accuracy and security. Aided with Western Union transactions and responded to customer inquiries regarding banking products and services, delivering exemplary customer care.

Served as an electronic medical records specialist for 'Citizens Disability' and various law firms, ensuring efficient handling of sensitive client information. Conducted outbound calls to Disabled American Claimants to obtain their medical records electronically, facilitating SSDI and SSI claims.

Posted job vacancies on LinkedIn and other platforms, playing a key role in the selection and recruitment process. Managed the interview selection process, identifying and progressing qualified candidates through the hiring pipeline.

Attended to new and existing clients, ensuring a welcoming and responsive service experience. Maintained accurate bookkeeping and stock records, contributing to the efficiency of operations.

Executed comprehensive secretarial and office management duties, while also developing and implementing public relations strategies. Crafted plans and materials to effectively communicate the NGO's activities, emphasizing contributions to environmental sustainability, public safety, and social welfare.

Assisted in crafting press releases, effectively communicating upcoming ministry events to the media. Fostered relationships with media personnel, enhancing the ministry's media presence and outreach.

Actively participated with a team of seasoned reporters and camera operators to cover newsworthy events, enhancing field reporting skills. Tasked with editing news report scripts, honing editing competencies and attention to detail.

Currently pursuing a Master of Business Administration with a specialization in Human Resources Management. This program focuses on advanced business strategies and HR practices.

Completed a Bachelor of Science in Mass Communication, gaining foundational knowledge in media, communication theories, and practical skills.