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Mayowa Oluwasuyi

@mayowaoluwasuyi

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I am a customer-focused operations professional driving exceptional service.

Nigeria

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What I'm looking for

I seek a customer-focused operations or customer-relations role where I can apply strong communication, data accuracy, and sales skills to improve service, drive retention, and grow professionally in a collaborative team.

I am a customer-service professional with more than five years' experience across operations, sales, and journalism.

At TLS Contact I managed visa application processes, attended to documentation and biometrics, and maintained accurate, timely data entry with zero errors. I ensured visa processing met mandated turnaround times and resolved applicant grievances and service issues.

Previously I drove field sales and customer relations for telecom and property firms, leading teams, generating and qualifying leads, and using digital channels for campaigns. As a reporter and assistant editor I fact-checked, edited and transcribed interviews to produce timely, newsworthy content.

I bring strong communication, emotional intelligence, digital marketing and Microsoft Office skills, backed by certifications in Digital Marketing, Facility Management, and Radio Production. I seek to apply these strengths to improve customer experiences, support operational excellence, and grow within a collaborative team.

Experience

Work history, roles, and key accomplishments

Operations Agent

TLS Contact Processing Services

Nov 2022 - Aug 2025 (2 years 9 months)

Managed visa application processing, ensuring completion within mandated turn-around time and zero data-entry errors; handled applicant queries, biometrics, documentation and grievance resolution.

Customer Service Visa Processing Data Entry Compliance CRM

Field Sales / Customer Relations Officer

Smile Communications

Jun 2020 - Nov 2022 (2 years 5 months)

Drove marketing and sales activities, gathered market intelligence on products and pricing, and managed customer complaints to improve retention and generate leads.

Field Sales Customer Relations Market Research Lead Generation Digital Marketing Reporting

Reporter / Assistant Editor

CityHillNews

Dec 2019 - Jun 2020 (6 months)

Wrote and edited news reports, performed fact-checking and transcription, and ensured time-sensitive stories met publication deadlines.

News Writing Editing Fact Checking Transcription Interviewing Content Editing Research

Field Sales / Customer Relations Officer

Flowergate Homes and Properties

Oct 2017 - Dec 2019 (2 years 2 months)

Led sales staff and merchandisers in promotional campaigns, authored land sales proposals for ministries and corporates, and generated qualified leads via digital and directory channels.

Team Leadership Sales Presentations Proposal Writing Lead Generation Digital Marketing Customer Service Merchandising Event Promotion

Customer Relations Officer (NYSC)

Debdodan Solar

Mar 2016 - Apr 2017 (1 year 1 month)

Supported marketing and sales of solar systems, supervised installations and networking, and managed customer complaints and account reporting during national service.

Sales Support Customer Service Networking Field Support