Adesola Oseni

I am a versatile and people-focused professional with a dynamic blend of experience in customer service, administrative assistance, and communication management. My expertise lies in streamlining office operations, managing internal and external correspondence, and fostering strong client relationships. I am adept at handling high-volume inquiries with professionalism, empathy, and efficiency, ensuring that organizational integrity and customer satisfaction are always maintained.

Throughout my career, I have delivered polished, brand-consistent messaging while utilizing CRM tools and office software to support smooth day-to-day functions. In my role as a Customer Service Representative at STB/MCCANN, I managed high-volume guest data entry and enrollment processes, improving data accuracy and processing speed by 20%. My commitment to exceptional guest service resulted in a 98% satisfaction rate, significantly boosting repeat bookings and referrals.

In addition to my customer service experience, I have a strong background in administrative support and communications management. As an Administrative Assistant at True Vine College, I streamlined administrative processes and provided comprehensive support to executives. My tenure as a Communications Manager at Lagos Television involved managing media relations and crafting press releases, where I developed and executed communication strategies that promoted the network’s brand and programming effectively.