Ijeoma Okeke
@ijeomaokeke1
Customer Support and Customer Success professional focused on clear communication, fast issue resolution, and growth through adoption.
NigeriaWhat I'm looking for
I’m a Mass Communication graduate who blends strong communication with customer-focused execution. I’ve built my career around being a reliable first point of contact—listening actively, clarifying needs, and routing requests to keep service flow organized.
In customer support and customer success roles, I’ve managed high-volume inquiries, onboarded 200+ users during product launch, and improved resolution outcomes through consistent follow-ups. I document technical issues with clear problem statements and reproduction steps, then partner with engineering to restore user workflows quickly.
I also bring media and content strengths from hands-on experience as a Social Media Manager and News Reporting Intern. I planned content calendars, converted interactions into leads, and created accurate, audience-ready updates under tight deadlines.
As a leader and welfare advocate, I’ve coordinated teams, represented student concerns, and supported community initiatives—always aiming for clarity, accountability, and measurable impact.
Experience
Work history, roles, and key accomplishments
Corporate Communication Intern
NNPC E&P Limited
Jun 2023 - Sep 2023 (3 months)
Documented cross-functional project meetings by writing accurate minutes, tracking decisions, and monitoring action items to support timely execution. Drafted internal news and event updates and coordinated community engagement sessions by preparing agendas, capturing feedback, and summarizing outcomes.
News Reporting Intern
AN24 News Media
Aug 2020 - May 2021 (9 months)
Presented daily news bulletins under tight deadlines, translating complex developments into clear, audience-ready updates while maintaining accuracy. Researched, verified, and edited scripts; conducted interviews; and produced short-form content that increased audience engagement by 30%.
Education
Degrees, certifications, and relevant coursework
University of Benin (Uniben)
Bachelor of Arts, Mass Communication
Grade: Second Class, Upper
Activities and societies: Relevant courses: Business communication, Public Relations, Advertising Principles, Organizational Communication, Media Management, News Writing and Reporting, Digital Media and Content Creation, Communication Research Methods, Media Ethics and Law.
Bachelor of Arts in Mass Communication at the University of Benin. Graduated with a Second Class Upper and studied courses including Business Communication, Public Relations, Advertising Principles, and Media Management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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