Open to opportunities

Promise Oriaku

@promiseoriaku

Message

Customer-focused communications professional with experience in banking, journalism, and client services.

Nigeria

Message

What I'm looking for

I am seeking a role where I can apply my customer service, communication and administrative skills in a collaborative environment with opportunities for growth.

I am a communications professional with a Higher National Diploma in Mass Communication and a diverse background across banking, journalism, hospitality, real estate, and customer service.

At Fidelity Bank I handled transactions, cash management, record keeping, compliance and front-line customer service, demonstrating reliability and attention to detail.

Earlier roles include journalist at Defense Headquarters, where I performed research, collaborated with reporters and editors, and prepared investigations for publication, and a personal assistant role managing travel, schedules and communications.

I bring strong interpersonal and documentation skills, fluency in English, basic computer skills, and a commitment to contributing effectively to team goals and organizational success.

Experience

Work history, roles, and key accomplishments

Cashier

Fidelity Bank

Jan 2022 - Jan 2024 (2 years)

Handled daily transactions, cash management, record keeping, and provided customer service while ensuring compliance and security across branch operations.

Cash Handling Customer Service Transaction Processing Record keeping Compliance Attention To Detail

Realtor

Self Employed

Jan 2021 - Jan 2022 (1 year)

Sourced and advertised properties, managed client and owner relationships, and facilitated accurate property transactions and follow-ups.

Client Relations Sales Negotiation Lead Generation Transaction Coordination

Personal Assistant

Grosvenor Suites and Hotels

Jan 2020 - Jan 2021 (1 year)

Managed travel arrangements, schedules, communications, and daily time management tasks while handling calls, emails and running errands for executives.

Calendar Management Communication Scheduling Time Management Administrative Support

Journalist

Defense Headquarters

Jan 2018 - Jan 2019 (1 year)

Researched and prepared investigative content for online and news publication, collaborated with reporters and editors, and ensured accuracy of public-interest reporting.

Investigation News Writing Editing Collaboration Reporting

Customer Service Representative

Powerex Company Ltd

Jan 2015 - Jan 2016 (1 year)

Answered customer inquiries in person and by phone, maintained professionalism during escalations, and provided accurate information to resolve issues.

Customer Support Phone Support Patience Communication Problem Solving Customer Relations