COChristiana Ogunfile
@christianaogunfile
Customer-focused client relations professional skilled in service and administration.
NigeriaWhat I'm looking for
I am a customer-focused professional with proven experience in client relations, issue resolution, and administrative support gained through roles in publishing and news organizations.
At Razat Publishers Limited I provided front-line support, resolved billing issues, processed transactions, and maintained accurate customer and financial records, contributing to customer retention and compliance.
During my SIWES internship at The Nation Newspaper I researched and wrote news articles, covered press events, and strengthened my reporting and communication skills in a newsroom environment.
I bring strong communication, multitasking, attention to detail, Microsoft Office proficiency, and a commitment to delivering exceptional service to support organizational growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Razat Publishers Limited
Jan 2022 - Jan 2025 (3 years)
Provided front-line client support, resolved billing issues, processed transactions, and maintained accurate financial and customer records, contributing to improved customer retention and compliance.
Desk Reporter
The Nation Newspaper
Jan 2021 - Dec 2021 (11 months)
Researched and wrote timely news articles, covered press events and breaking stories, and upheld journalistic ethics while strengthening reporting and communication skills.
Education
Degrees, certifications, and relevant coursework
OUOlabisi Onabanjo University
Bachelor of Science, Mass Communication
2018 - 2023
Completed a Bachelor of Science in Mass Communication with coursework and practical experience in reporting, media production, and communication studies.
Sanya Grammar School
Senior School Certificate Examination (SSCE), Secondary Education
2011 - 2017
Completed Senior School Certificate Examination (SSCE) with studies across the secondary school curriculum.
Sanya Nursery and Primary School
First Leaving School Certificate (FLSC), Primary Education
2003 - 2011
Completed primary education and obtained the First Leaving School Certificate (FLSC).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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