Amarachi Emmanuel

I am a client-focused Customer Service Professional with over four years of experience supporting clients across finance, administrative, and nonprofit sectors. I consistently deliver responsive support via phone, email, and chat while maintaining accurate CRM documentation.

I've led outreach and communication efforts, including managing stakeholder relationships, coordinating events, and producing press materials that reached large audiences. In volunteer and professional roles I have handled inquiries, secured partnerships, and managed digital calendars and schedules.

In operational roles I have driven measurable results—responding to high volumes of inquiries with strong satisfaction rates, generating and converting leads, and improving customer retention through personalised follow-ups and proactive support. I am proficient with Gmail, Google Docs, Telegram, CRM tools and Microsoft/Google productivity suites.

I prioritize clear communication, attention to detail, and cross-functional collaboration to resolve issues quickly and improve client experience. I am pursuing a Master’s in International Affairs and Diplomacy and hold certifications in Project Management, Human Resources, and Public Relations.