Open to opportunities

Folajomi Ameen

@folajomiameen

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Customer-focused professional specializing in customer care, administration, and sales support.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve issues, manage records, and support sales and administration. I thrive in fast-paced teams and want opportunities to grow with clear goals.

I’m a dedicated and customer-focused professional with experience in customer service, administration, and sales. I resolve customer concerns professionally, handle inbound inquiries, and maintain high standards of customer satisfaction.

Across roles, I’ve managed records and correspondence, supported internal coordination, and contributed to upselling company products and services. I’m adaptable and detail-oriented, with strong communication and problem-solving skills, and I’m eager to contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Intern (NYSC)

Lagos State Ministry of Information & Strategy

Jun 2025 - Jul 2026 (1 year 1 month)

Supported public affairs activities in the press room and monitored/report Lagos State–based news published in dailies.

Public Affairs Press Office Support Media Monitoring Reporting Time Management

Customer Care Representative

ISON BPO International Limited

Dec 2022 - Aug 2024 (1 year 8 months)

Handled inbound customer inquiries and resolved complaints, directing customers to the appropriate departments. Promoted and upsold company products and services while maintaining customer satisfaction.

Customer Service Complaint Resolution Problem Solving Product Promotion Upselling

Receptionist

Yard 57 Hotel

Aug 2019 - Dec 2019 (4 months)

Welcomed guests and handled customer inquiries, maintaining accurate customer records and databases. Managed correspondence and prepared official reports while organizing administrative documents.

Customer Service Records Management Data Entry Administrative Documentation Correspondence Management

Sales Representative

Olojoku Enterprises

Nov 2018 - Mar 2019 (4 months)

Monitored inventory levels and tracked stock movement, assisting customers with product selection and complaints. Supervised receipt and storage of incoming goods.

Stock Tracking Customer Support Complaint Handling

Intern

Radio Kwara

Aug 2018 - Oct 2018 (2 months)

Supported radio show preparations, including equipment setup. Assisted with script preparation and advertisement scheduling while learning broadcast studio procedures.

Broadcast Operations Setup Ad Scheduling