Open to opportunities

Ronald Joseph Ebro

@ronaldjosephebro

Message

Customer-focused service professional skilled in collections, technical support, and client relationship building.

Philippines

Message

What I'm looking for

I seek a customer-facing role where I can leverage collections and technical support experience, coach colleagues, and grow within a collaborative BPO or service team.

I am a customer-focused service professional with experience in collections, technical support, and frontline customer service across BPO and retail environments. I have negotiated payment plans, resolved billing and credit issues, assisted clients with account setup and troubleshooting, and supported Walmart SME customers with order, refund, and replacement inquiries.

I coach new hires on product information and standard operating procedures, share account best practices to help teammates meet metrics, and maintain confidentiality and accuracy in sensitive transactions. I bring strong communication, problem-solving, and attention-to-detail skills, and I am comfortable using Microsoft Office and typing at 60 wpm.

Experience

Work history, roles, and key accomplishments

Current

Collections Member Services

Current

IBEX Global Solutions Philippines

Jan 2024 - Present (2 years)

Negotiated payment plans, posted invoice payments, researched and notified debtors, and resolved billing and credit issues while maintaining confidentiality and account accuracy.

Collections Invoicing Account Reconciliation Confidentiality

Technical Support

EXL Philippines

Nov 2024 - Nov 2025 (1 year)

Provided account setup assistance, basic troubleshooting, password resets, account unlocks, and verification passcode delivery to improve account access and reduce resolution time.

Customer Support Account Management Troubleshooting Password Resets Verification Communication

Customer Service Representative

IBEX Global Solutions Philippines

Nov 2022 - Jan 2024 (1 year 2 months)

Supported Walmart account customers with order inquiries, refunds and replacements, resolved complaints, and trained new hires on product information and SOPs to improve team performance.

Customer Service Order Management Complaint Resolution SOPs Customer Relationship Management

Service Crew

McDonald's

Apr 2022 - Aug 2022 (4 months)

Prepared and served customer orders, maintained dining cleanliness, and operated cooking/grill stations to ensure timely service and customer satisfaction.

Food Preparation Customer Service order fulfillment Cash Handling Teamwork

Education

Degrees, certifications, and relevant coursework

Philippine Merchant Marine School

Bachelor of Science in Marine Transportation, Marine Transportation

Second-year undergraduate student in Marine Transportation pursuing foundational coursework and practical training toward a Bachelor of Science in Marine Transportation.