Open to opportunities

Jem Doronio

@jemdoronio

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Adaptable customer service specialist with strong technical support skills.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and learning.

I am a highly adaptable and responsible individual who thrives in new work environments. My ability to quickly observe and build positive relationships has been key to my success in customer service roles. I am proactive in learning and readily adapt to change, ensuring efficient communication through my own research.

With a strong background in customer service, I have developed excellent multitasking and conflict resolution skills. My experience includes streamlining mobile app user support at Cognizant Philippines, where I resolved technical and billing issues while leveraging feedback for product improvement. I am eager to learn and take on new challenges to support organizational success.

Experience

Work history, roles, and key accomplishments

Customer Care / Technical Support

Cognizant Philippines

Oct 2022 - Present (2 years 9 months)

Streamlined mobile app user support, resolving technical and billing issues while leveraging feedback for product improvement.

Technical Troubleshooting Billing Customer Feedback Analysis

Customer Care Support

JAGS Corp

Aug 2019 - Present (5 years 11 months)

Efficiently managed the full customer order lifecycle, from processing and payment verification to confirmations and delivery/pick-up coordination.

Order Processing Customer Service

Customer Service Specialist

Sitel Philippines

Aug 2017 - Present (7 years 11 months)

Resolved customer payroll and discrepancies by providing clear explanations of account details for accurate and timely solutions.

Account Reconciliation Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

Isabela State University

Bachelor of Arts, English

Studied English language and literature, developing strong communication and analytical skills. Gained proficiency in critical thinking and research methodologies.