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Cess DiestaCD
Open to opportunities

Cess Diesta

@cessdiesta

Experienced Customer Service Professional

Philippines
Message

What I'm looking for

Seeking a challenging role that leverages my customer service expertise, leadership skills, and analytical abilities to drive business growth and customer satisfaction.

As a seasoned customer service professional, I have honed my skills in debt recovery, team leadership, and complex issue resolution. With a proven track record of adaptability, analytical skills, and exceptional customer relationship management, I drive organizational success. I excel in navigating challenging customer interactions and regulatory compliance, ensuring timely and accurate data entry.

Throughout my career, I have demonstrated expertise in resolving complex customer issues through effective problem-solving techniques. I have a strong ability to multitask, prioritize work, and manage time efficiently to achieve customer service KPIs and exceed team lead targets.

I am a results-driven professional with a focus on achieving customer service excellence. I possess sound judgment and decision-making ability, ensuring positive customer experiences and successful performance of team members.

Experience

Work history, roles, and key accomplishments

TS

Supervisor

Tata Consultancy Services

Dec 2022 - May 2023 (5 months)

Supervised the daily work of staff to ensure work prioritization and quality, mentored and coached team members to ensure successful performance.

Education

Degrees, certifications, and relevant coursework

Cess hasn't added their education

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Tech stack

Software and tools used professionally

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Cess Diesta - Collections Advisor - Tata Consultancy Services | Himalayas