Cess Diesta
@cessdiesta
Experienced Customer Service Professional
What I'm looking for
As a seasoned customer service professional, I have honed my skills in debt recovery, team leadership, and complex issue resolution. With a proven track record of adaptability, analytical skills, and exceptional customer relationship management, I drive organizational success. I excel in navigating challenging customer interactions and regulatory compliance, ensuring timely and accurate data entry.
Throughout my career, I have demonstrated expertise in resolving complex customer issues through effective problem-solving techniques. I have a strong ability to multitask, prioritize work, and manage time efficiently to achieve customer service KPIs and exceed team lead targets.
I am a results-driven professional with a focus on achieving customer service excellence. I possess sound judgment and decision-making ability, ensuring positive customer experiences and successful performance of team members.
Experience
Work history, roles, and key accomplishments
Collections Advisor
Tata Consultancy Services
Jun 2022 - Present (3 years 2 months)
Documented all communication with customers regarding payments and debt recovery & collections negotiations, ensuring compliance with applicable regulations for Business customers.
Supervisor
Tata Consultancy Services
Dec 2022 - May 2023 (5 months)
Supervised the daily work of staff to ensure work prioritization and quality, mentored and coached team members to ensure successful performance.
Customer Service Representative
Tata Consultancy Services
Apr 2021 - Jan 2022 (9 months)
Researched complex problems raised by customers using multiple sources of information including internal databases and external resources.
Customer Service Representative
Tata Consultancy Services
Jan 2020 - Apr 2021 (1 year 3 months)
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Collections Associate
Accenture
Jan 2017 - Jan 2019 (2 years)
Successfully negotiated payment plans with customers to resolve outstanding debt obligations.
Phone Banker
ANZ Bank
Jan 2017 - Jun 2017 (5 months)
Processed requests for new accounts, cards, loans, lines of credit according to bank policy and regulations.
Customer Service Representative
Concentrix
Dec 2014 - Jan 2017 (2 years 1 month)
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
Degrees, certifications, and relevant coursework
Cess hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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