SVStanley Villanueva
@stanleyvillanueva
Experienced customer service professional with a focus on technical support.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with over 10 years of experience in various roles, including technical support and product assistance. My journey began as a Service Crew at Chowking, where I learned the importance of customer satisfaction and effective communication. Over the years, I have honed my skills in handling customer inquiries, resolving technical issues, and providing exceptional support in fast-paced environments.
In my most recent role as a Contact Center Associate II and Product Support Agent at RealPage Philippines, I successfully managed work orders for maintenance issues and assisted clients with software-related concerns. My experience at Dell Computers and Transcom Worldwide further solidified my expertise in customer care, where I handled order tracking and billing inquiries. I am passionate about helping customers and ensuring their needs are met efficiently.
Experience
Work history, roles, and key accomplishments
Contact Center Assoc. II
RealPage Phils. Inc.
Feb 2015 - Mar 2023 (8 years 1 month)
Responsible for creating work orders for maintenance issues and ensuring they are sent to the appropriate technician. Also assisted clients with software-related issues as a Product Support Agent.
Customer Care Specialist
Dell Computers
May 2013 - Oct 2014 (1 year 5 months)
Handled order status inquiries, credit issues, and order tracking for computers and accessories.
Customer Service Representative
Transcom Worldwide
Dec 2009 - Apr 2013 (3 years 4 months)
Managed billing and collections concerns for a telecommunications company.
Trainer
English Chatroom
Jun 2008 - Jul 2009 (1 year 1 month)
Facilitated basic Conversational English training and Call Center training.
Technical Support Representative
Teleperformance
Aug 2007 - Jun 2009 (1 year 10 months)
Handled technical and billing concerns for a telecommunications company.
Technical Support Representative
eTelecare Global Services
May 2007 - Nov 2007 (6 months)
Handled computer-related issues including hardware and software, and managed parts replacement.
Promodizer
Multimedia Exponents
Jan 2006 - Mar 2006 (2 months)
Managed product promotions in wet markets.
Laboratory Clerk
Pasig City General Hospital
Mar 2004 - Apr 2004 (1 month)
Responsible for receiving laboratory specimens and delivering results to hospital wards.
Service Crew
Chowking Food Corp.
Jul 2001 - Aug 2003 (2 years 1 month)
Responsible for food serving, order taking, and bussing.
Education
Degrees, certifications, and relevant coursework
Datapro Computer College
Associate in Computer Programming, Computer Programming
2003 - 2005
Activities and societies: Participated in various training sessions and workshops related to computer programming.
Completed an Associate degree in Computer Programming, focusing on software development and programming languages.
Arellano University
High School Diploma, General Studies
1996 - 2000
Completed high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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