Stanley VillanuevaSV
Open to opportunities

Stanley Villanueva

@stanleyvillanueva

Experienced customer service professional with a focus on technical support.

Philippines

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and collaborative environment, with opportunities for growth and development.

I am a dedicated customer service professional with over 10 years of experience in various roles, including technical support and product assistance. My journey began as a Service Crew at Chowking, where I learned the importance of customer satisfaction and effective communication. Over the years, I have honed my skills in handling customer inquiries, resolving technical issues, and providing exceptional support in fast-paced environments.

In my most recent role as a Contact Center Associate II and Product Support Agent at RealPage Philippines, I successfully managed work orders for maintenance issues and assisted clients with software-related concerns. My experience at Dell Computers and Transcom Worldwide further solidified my expertise in customer care, where I handled order tracking and billing inquiries. I am passionate about helping customers and ensuring their needs are met efficiently.

Experience

Work history, roles, and key accomplishments

RI
Current

Contact Center Assoc. II

RealPage Phils. Inc.

Feb 2015 - Mar 2023 (8 years 1 month)

Responsible for creating work orders for maintenance issues and ensuring they are sent to the appropriate technician. Also assisted clients with software-related issues as a Product Support Agent.

Education

Degrees, certifications, and relevant coursework

DC

Datapro Computer College

Associate in Computer Programming, Computer Programming

2003 - 2005

Activities and societies: Participated in various training sessions and workshops related to computer programming.

Completed an Associate degree in Computer Programming, focusing on software development and programming languages.

AU

Arellano University

High School Diploma, General Studies

1996 - 2000

Completed high school education with a focus on general studies.

Tech stack

Software and tools used professionally

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Stanley Villanueva - Contact Center Assoc. II - RealPage Phils. Inc. | Himalayas