Open to opportunities

Jose Dante IV Almeda

@josedanteivalmeda

Message

Dedicated customer service representative with experience in collections.

Philippines

Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a results-driven professional with a background in customer service and collections. My experience as a Collection Specialist at EXL allowed me to hone my skills in managing overdue payments and maintaining accurate records. I take pride in my ability to communicate effectively with clients, ensuring timely debt payments while fostering positive relationships.

Currently, I am working as a Social Media Customer Service Representative at Upwork, where I manage social media pages and respond to inquiries. This role has enhanced my ability to engage with customers in a fast-paced environment, further developing my problem-solving skills and adaptability.

Experience

Work history, roles, and key accomplishments

Social Media Customer Service Representative

Upwork

Aug 2023 - May 2025 (1 year 9 months)

Managed social media pages and responded to customer inquiries, including comments and private messages. Ensured timely and effective communication with customers across various social media platforms.

Social Media Management Customer Service Online Communication Digital Marketing Problem Solving

Collection Specialist

EXL

Apr 2022 - Apr 2023 (1 year)

Contacted clients regarding overdue payments and implemented strategies to encourage timely debt payments. Maintained accurate records and reported on collection activities and accounts receivable status.

Debt Collection Account Management Payment Processing Reporting

Education

Degrees, certifications, and relevant coursework

Brookfield College

Bachelor of Science in Hotel and Restaurant Management, Hotel and Restaurant Management

Graduated with a Bachelor of Science in Hotel and Restaurant Management. The program focused on developing skills and knowledge essential for the hospitality industry.

University of Perpetual Help System Dalta Las Pinas

Bachelor of Science in Hotel and Restaurant Management, Hotel and Restaurant Management

Undertook studies towards a Bachelor of Science in Hotel and Restaurant Management. The curriculum covered various aspects of hotel and restaurant operations.