Rachel May Diesta

Administered office tasks, managed incoming chats and emails, and conducted website error checks to maintain service continuity and improve response efficiency.

Resolved customer banking inquiries, verified outgoing payments and transfers, processed refunds, and communicated promotions while handling 50–70 incoming chats per day.

Processed host reimbursement requests, investigated host and guest issues, and contacted guests for input while handling 20–40 cases per day to ensure timely resolution.

Provided phone support for customer inquiries, troubleshot device issues, facilitated smartwatch-to-smartphone connections, and handled 20–30 inbound calls per day.

Managed customer inquiries via phone, chat, and email, trained new team members, and met personal sales KPIs while handling 30 calls, 20 chats, and 100 emails per day.

Delivered excellent customer service, addressed order-related needs, and achieved sales targets in a fast-paced food service environment.

Studied Entrepreneurship at the Polytechnic University of the Philippines, completing coursework culminating in March 2020.