Open to opportunities

Malyn Bundang

@malynbundang

Message

Dedicated customer service representative with a strong track record.

Philippines

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and experienced Customer Service Representative with a strong track record of effectively resolving customer issues and building relationships. My commitment to delivering high-quality service has consistently contributed to customer satisfaction. I thrive in fast-paced environments, adeptly multitasking and collaborating with teams to meet and exceed expectations.

Throughout my career, I have honed my skills in handling inbound and outbound calls, assisting medical providers with claims, and troubleshooting issues to ensure seamless virtual visits. My experience at Optum Global Solutions and HSBC has equipped me with the ability to manage customer inquiries efficiently, ensuring that I provide the best possible service at every interaction.

With a background in education and a passion for helping others, I am always eager to adapt to new challenges and improve my skills. I believe that my positive attitude and problem-solving abilities make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative Sr.

Optum Global Solutions

Jan 2022 - Apr 2025 (3 years 3 months)

Assisted medical providers with claims, benefits, and eligibility inquiries, including prior authorizations. Supported telehealth operations by scheduling virtual visits, troubleshooting technical issues, and coordinating with providers and pharmacists.

Telehealth Customer Service Troubleshooting Communication

Customer Service Representative

HSBC

Jun 2021 - Jan 2022 (7 months)

Handled general inbound customer calls in a contact center environment. Provided high-quality service focused on resolving customer queries efficiently, aiming for first contact resolution.

Inbound Customer Service Customer Satisfaction Communication Problem Solving Time Management

Process Associate - Collection Account

Genpact Services LLC

Jun 2020 - Jun 2021 (1 year)

Conducted outbound calls to contact clients regarding past due balances. Processed payments and refunds, established payment plans, and maintained updated customer records.

Collections Outbound Calling Payment Processing Account Management Communication Negotiation Debt Collection

Production Operator

Allegro Microsystems Phils.

May 2007 - Mar 2020 (12 years 10 months)

Operated and maintained production machines to ensure optimal performance. Ensured adherence to quality standards throughout the production process.

Production Quality Control Maintenance Manufacturing Process Improvement

Education

Degrees, certifications, and relevant coursework

University Of Nueva Caceres

Bachelor Of Elementary Education, Elementary Education

1996 - 1999

Completed studies focused on elementary education principles and practices. Gained knowledge in teaching methodologies, child development, and curriculum design.