Pauli Ishee Adriano

I am a motivated, customer-focused call center professional with a Bachelor of Science in Communication, experienced in handling high-volume inbound calls for retail accounts. I consistently provide accurate information, resolve complaints, and adhere to data privacy and security standards.

In my most recent role as a Customer Service Representative, I assisted customers with product inquiries, order status, billing concerns, returns, and refunds, while meeting key performance metrics such as call quality, handle time, and customer satisfaction.

I work well independently and in teams, adapt quickly to new environments, learn new skills rapidly, and remain professional, empathetic, and reliable under pressure.