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Paolo BillonesPB
Open to opportunities

Paolo Billones

@paolobillones

Customer service professional with collections experience and strong communication and empathy skills.

Philippines
Message

What I'm looking for

I seek a customer-focused role in a collaborative BPO or service team where I can use my collections experience, strong communication, and empathy to improve customer outcomes and meet performance targets.

I am a dedicated customer service professional with hands-on experience in inbound/outbound support and collections across multiple BPOs. I have worked as a Customer Service Representative and Senior Process Executive (Collections Officer), supporting borrowers, resolving inquiries, and coordinating with internal teams to meet service goals.

My strengths include empathy, clear communication, teamwork, and time management, which I apply to de-escalate issues, recover past-due accounts, and maintain customer satisfaction. I consistently follow company guidelines and service-level agreements while handling phone, email, and chat interactions.

I am seeking opportunities where I can leverage my collections and customer-service background to contribute to operational success and help customers resolve issues efficiently.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

PU

PHINMA Araullo University

Bachelor of Secondary Education, English

2021 - 2022

Completed Bachelor of Secondary Education in English at PHINMA Araullo University from 2021 to 2022.

Tech stack

Software and tools used professionally

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Paolo Billones - Service Response Team Agent - Sutherland Philippines | Himalayas