Paolo Billones

I am a dedicated customer service professional with hands-on experience in inbound/outbound support and collections across multiple BPOs. I have worked as a Customer Service Representative and Senior Process Executive (Collections Officer), supporting borrowers, resolving inquiries, and coordinating with internal teams to meet service goals.

My strengths include empathy, clear communication, teamwork, and time management, which I apply to de-escalate issues, recover past-due accounts, and maintain customer satisfaction. I consistently follow company guidelines and service-level agreements while handling phone, email, and chat interactions.

I am seeking opportunities where I can leverage my collections and customer-service background to contribute to operational success and help customers resolve issues efficiently.