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@mariamonicatagayun
Experienced customer service professional
Results-driven customer service professional with experience in collections, customer service, and data entry. Proven track record of effectively mediating customer disputes and collecting payments in a timely manner. Skilled in interpersonal and problem-solving skills, with a strong ability to work in a team environment.
With a background in education, having completed a Bachelor of Science degree in History, I have developed strong communication and leadership skills. My experience in various roles, including Collections Specialist, Team Leader, Process Trainer, Faculty Member, Process Developer, and Customer Service Associate, has equipped me with a unique blend of skills and knowledge.
I am a goal-oriented individual with a strong work ethic, committed to delivering exceptional customer service and driving results. My expertise includes collections, customer service, data entry, leadership, and process development. I am excited to leverage my skills and experience to drive success in a dynamic and growth-oriented organization.
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Work history, roles, and key accomplishments
American Express
Aug 2022 - Present (3 years 3 months)
We cater to card members personal and business accounts. We are responsible in handling inbound and outbound calls from card members with past due accounts. We offer payment by phone using ACH transfer and payment financial relief plans based on their current financial hardships.
Degrees, certifications, and relevant coursework
Bachelor of Science, History
2007 - 2008
Completed a Bachelor of Science with a major in History, focusing on the study of historical events, contexts, and their implications on society.
Software and tools used professionally
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