Don AntiguaDA
Open to opportunities

Don Antigua

@donantigua

Experienced Helpdesk & Collection Specialist | Tech Support | Customer Relations | Debt Recovery

Philippines

What I'm looking for

I’m looking for a role where I can apply my skills in quality assurance and contribute to improving team performance, process efficiency, and customer satisfaction. I value growth opportunities, a supportive work environment, and a company culture that promotes continuous learning and development.

  • Helpdesk Specialist (10 years): Expertise in customer service, technical troubleshooting, and client satisfaction.

  • Collection Officer (3 years): Proficient in managing overdue accounts and resolving invoice disputes.

  • Sales Representative (5 years): Skilled in promoting products and closing sales.

  • Account Specialist (4 years): Focused on order processing, shipment coordination, and B2B transactions.

  • Back-Office Operations (3 years): Handling merchant disputes, representments, and data security.

  • Subject Matter Expert (1 year): Mentoring new employees and leading teams.

  • Mobile Plan Support (2 years): Managing prepaid accounts, upgrades, and device troubleshooting.

Experience

Work history, roles, and key accomplishments

MG

Order Entry Specialist

Majorel Global

Jul 2021 - May 2023 (1 year 10 months)

Handled virtual order processing and shipment tracking, ensuring efficient workflows and on-time deliveries. Acted as a liaison between customers and logistics teams to manage order details.

SS

Accounts Associate

Sutherland Global Services

Nov 2014 - Mar 2018 (3 years 4 months)

Managed customer accounts by updating personal details and handling billing inquiries. Promoted to Subject Matter Expert, mentoring new team members and enhancing coaching capabilities.

II

Customer Support Specialist

iQor Holdings Inc.

Jul 2012 - Aug 2014 (2 years 1 month)

Handled general customer inquiries for mobile prepaid services, delivering prompt support. Performed remote account management tasks such as plan upgrades and device troubleshooting.

Education

Degrees, certifications, and relevant coursework

PS

Paguiruan National High School

High School Diploma, General Education

2006 - 2010

Completed high school education with a focus on foundational knowledge and skills necessary for further education and career development.

Tech stack

Software and tools used professionally

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Don Antigua - Helpdesk Specialist | Collection Support - Cloudstaff Philippines Inc. | Himalayas