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DA@donantigua
Experienced Helpdesk & Collection Specialist | Tech Support | Customer Relations | Debt Recovery
PhilippinesI’m looking for a role where I can apply my skills in quality assurance and contribute to improving team performance, process efficiency, and customer satisfaction. I value growth opportunities, a supportive work environment, and a company culture that promotes continuous learning and development.
Helpdesk Specialist (10 years): Expertise in customer service, technical troubleshooting, and client satisfaction.
Collection Officer (3 years): Proficient in managing overdue accounts and resolving invoice disputes.
Sales Representative (5 years): Skilled in promoting products and closing sales.
Account Specialist (4 years): Focused on order processing, shipment coordination, and B2B transactions.
Back-Office Operations (3 years): Handling merchant disputes, representments, and data security.
Subject Matter Expert (1 year): Mentoring new employees and leading teams.
Mobile Plan Support (2 years): Managing prepaid accounts, upgrades, and device troubleshooting.
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Work history, roles, and key accomplishments
Cloudstaff Philippines Inc.
Jun 2023 - Jun 2024 (1 year)
Managed client communications and provided real-time updates on orders, shipping status, and returns. Assisted remote users with account setup and login credentials, offering technical support to resolve access issues efficiently.
Majorel Global
Jul 2021 - May 2023 (1 year 10 months)
Handled virtual order processing and shipment tracking, ensuring efficient workflows and on-time deliveries. Acted as a liaison between customers and logistics teams to manage order details.
CCProvided virtual customer support by troubleshooting device and service issues. Promoted service add-ons during remote interactions, contributing to sales and client retention.
Sutherland Global Services
Nov 2014 - Mar 2018 (3 years 4 months)
Managed customer accounts by updating personal details and handling billing inquiries. Promoted to Subject Matter Expert, mentoring new team members and enhancing coaching capabilities.
iQor Holdings Inc.
Jul 2012 - Aug 2014 (2 years 1 month)
Handled general customer inquiries for mobile prepaid services, delivering prompt support. Performed remote account management tasks such as plan upgrades and device troubleshooting.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
2006 - 2010
Completed high school education with a focus on foundational knowledge and skills necessary for further education and career development.
Software and tools used professionally
PhilippinesYou can contact Don and 90k+ other talented remote workers on Himalayas.
Message Don
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