RM Rivera - Data Scraper / Researcher - Solar Equip | Himalayas
RM RiveraRR
Open to opportunities

RM Rivera

@rmrivera

Experienced Virtual Assistant with a strong background in customer service.

Zimbabwe

What I'm looking for

I am seeking a role in a dynamic company that values customer service and offers opportunities for growth.

I am an experienced Virtual Assistant with over 2 years of remote work experience, specializing in customer support, lead generation, data entry, and administrative tasks. My strong expertise in sales and customer service has enabled me to consistently meet targets and exceed client expectations. I pride myself on my ability to manage customer relationships effectively, ensuring satisfaction and loyalty.

Throughout my career, I have developed a diverse skill set, including proficiency in CRM tools such as Zoho, Salesforce, and Zendesk, as well as a solid command of Google Suite and Microsoft Office. My attention to detail and organizational skills have been key to my success in managing leads and providing exceptional support. I am a quick learner, adaptable to new tools and processes, and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

SE
Current

Data Scraper / Researcher

Solar Equip

Feb 2015 - Present (10 years 4 months)

Researched potential leads in the solar panel industry, identifying key contacts. Maintained contact records and researched solar panel approval divisions across various locations.

FL

Data Mining/Data Entry Specialist

Found Pinoy (Remote Workmate Pty Ltd.)

Jul 2016 - May 2017 (10 months)

Collected data using search engines and social media platforms for lead generation purposes. Managed and updated leads via Zoho CRM and Google Spreadsheets, and utilized VPN to scrape detailed job post information from Gumtree.

LM

Partnerships Coordinator / Data Miner

Leadership Management

Sep 2016 - Dec 2016 (3 months)

Assisted Australian companies in obtaining HR Manager contact details and invited them to leadership and management events. Utilized Salesforce CRM to update and manage leads effectively.

5A

Data Scraper / Researcher

5MEDIA AGENCY

Oct 2015 - Mar 2016 (5 months)

Engaged with businesses or individuals via email or chat to solicit sales for goods or services. Managed customer records and orders, and coordinated appointments for sales representatives and follow-up communications.

SC

Sales Chat Executive

STARTEK Time Warner Cable

Jun 2014 - Feb 2015 (8 months)

Evaluated customer accounts and processed payments efficiently. Managed subscription plans and scheduled installation/repair services while providing chat support to ensure customer satisfaction.

TT

Finance Specialist / Hardcore Support Agent

TELETECH Pampanga (T-Mobile Telecommunications)

Jun 2008 - Dec 2008 (6 months)

Managed customer account evaluations, payment processing, and plan exchanges. Provided technical support and managed customer sales and returns.

Education

Degrees, certifications, and relevant coursework

TS

Tourism Information Technology & Management School

Vocational Level, Tourism Information Technology & Management

Completed vocational training in Tourism Information Technology & Management. This program provided practical skills relevant to the tourism industry with a focus on information technology.

DC

Development for Advanced Technology Achievement College

Associate in Computer Science, Computer Science

Graduated with an Associate in Computer Science. This program was accredited by TESDA, focusing on foundational computer science principles.

AF

Angeles University Foundation

Bachelor of Science, Computer Science with Information Technology

Pursued a Bachelor of Science in Computer Science with Information Technology. The curriculum covered various aspects of computer science and its applications in information technology.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan