Open to opportunities

RM Rivera

@rmrivera

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Experienced Virtual Assistant with a strong background in customer service.

Zimbabwe

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What I'm looking for

I am seeking a role in a dynamic company that values customer service and offers opportunities for growth.

I am an experienced Virtual Assistant with over 2 years of remote work experience, specializing in customer support, lead generation, data entry, and administrative tasks. My strong expertise in sales and customer service has enabled me to consistently meet targets and exceed client expectations. I pride myself on my ability to manage customer relationships effectively, ensuring satisfaction and loyalty.

Throughout my career, I have developed a diverse skill set, including proficiency in CRM tools such as Zoho, Salesforce, and Zendesk, as well as a solid command of Google Suite and Microsoft Office. My attention to detail and organizational skills have been key to my success in managing leads and providing exceptional support. I am a quick learner, adaptable to new tools and processes, and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Data Scraper / Researcher

Current

Solar Equip

Feb 2015 - Present (10 years 4 months)

Researched potential leads in the solar panel industry, identifying key contacts. Maintained contact records and researched solar panel approval divisions across various locations.

Research Lead Generation

Data Mining/Data Entry Specialist

Found Pinoy (Remote Workmate Pty Ltd.)

Jul 2016 - May 2017 (10 months)

Collected data using search engines and social media platforms for lead generation purposes. Managed and updated leads via Zoho CRM and Google Spreadsheets, and utilized VPN to scrape detailed job post information from Gumtree.

Data Mining Data Entry Zoho Google Sheets VPN Lead Generation Social Media

Partnerships Coordinator / Data Miner

Leadership Management

Sep 2016 - Dec 2016 (3 months)

Assisted Australian companies in obtaining HR Manager contact details and invited them to leadership and management events. Utilized Salesforce CRM to update and manage leads effectively.

Salesforce CRM Data Mining Lead Management HR Event Coordination Research

Data Scraper / Researcher

5MEDIA AGENCY

Oct 2015 - Mar 2016 (5 months)

Engaged with businesses or individuals via email or chat to solicit sales for goods or services. Managed customer records and orders, and coordinated appointments for sales representatives and follow-up communications.

Research Email Communication Chat Support Sales

Marketing Lead Executive / Lead Researcher

Solved Puzzle

May 2015 - Jun 2015 (1 month)

Performed data mining for lead generation and managed the CRM system and email campaigns. Conducted outbound calling and set up appointments for the sales team.

Data Mining CRM Email Marketing Lead Generation Outbound Calling Appointment Setting

Sales Chat Executive

STARTEK Time Warner Cable

Jun 2014 - Feb 2015 (8 months)

Evaluated customer accounts and processed payments efficiently. Managed subscription plans and scheduled installation/repair services while providing chat support to ensure customer satisfaction.

Chat Support Payment Processing Subscriptions Customer Satisfaction

Finance Specialist / Customer Support Agent

IQOR (Sprint Telecommunications)

Jan 2010 - Dec 2011 (1 year 11 months)

Processed payments and assisted with technical support for customers’ cellular devices. Managed customer concerns and claims, offering world-class customer service.

Payment Processing Technical Support Customer Support Customer Service Claims Management

Finance Specialist / Hardcore Support Agent

TELETECH Pampanga (T-Mobile Telecommunications)

Jun 2008 - Dec 2008 (6 months)

Managed customer account evaluations, payment processing, and plan exchanges. Provided technical support and managed customer sales and returns.

Account Management Payment Processing Technical Support Sales

Live Chat Support Operator

RPM Telecom

Jan 2021 - Present (4 years 5 months)

Managed and updated leads via Zoho CRM and Google Spreadsheets, ensuring accurate data. Evaluated customer accounts, processed payments, and managed subscription plans while providing chat support to ensure customer satisfaction.

Zoho Google Sheets Customer Support Chat Support Payment Processing Lead Management

Education

Degrees, certifications, and relevant coursework

Tourism Information Technology & Management School

Vocational Level, Tourism Information Technology & Management

Completed vocational training in Tourism Information Technology & Management. This program provided practical skills relevant to the tourism industry with a focus on information technology.

Development for Advanced Technology Achievement College

Associate in Computer Science, Computer Science

Graduated with an Associate in Computer Science. This program was accredited by TESDA, focusing on foundational computer science principles.

Angeles University Foundation

Bachelor of Science, Computer Science with Information Technology

Pursued a Bachelor of Science in Computer Science with Information Technology. The curriculum covered various aspects of computer science and its applications in information technology.