RM Rivera
@rmrivera
Experienced Virtual Assistant with a strong background in customer service.
What I'm looking for
I am an experienced Virtual Assistant with over 2 years of remote work experience, specializing in customer support, lead generation, data entry, and administrative tasks. My strong expertise in sales and customer service has enabled me to consistently meet targets and exceed client expectations. I pride myself on my ability to manage customer relationships effectively, ensuring satisfaction and loyalty.
Throughout my career, I have developed a diverse skill set, including proficiency in CRM tools such as Zoho, Salesforce, and Zendesk, as well as a solid command of Google Suite and Microsoft Office. My attention to detail and organizational skills have been key to my success in managing leads and providing exceptional support. I am a quick learner, adaptable to new tools and processes, and thrive in dynamic environments.
Experience
Work history, roles, and key accomplishments
Data Scraper / Researcher
Solar Equip
Feb 2015 - Present (10 years 4 months)
Researched potential leads in the solar panel industry, identifying key contacts. Maintained contact records and researched solar panel approval divisions across various locations.
Data Mining/Data Entry Specialist
Found Pinoy (Remote Workmate Pty Ltd.)
Jul 2016 - May 2017 (10 months)
Collected data using search engines and social media platforms for lead generation purposes. Managed and updated leads via Zoho CRM and Google Spreadsheets, and utilized VPN to scrape detailed job post information from Gumtree.
Partnerships Coordinator / Data Miner
Leadership Management
Sep 2016 - Dec 2016 (3 months)
Assisted Australian companies in obtaining HR Manager contact details and invited them to leadership and management events. Utilized Salesforce CRM to update and manage leads effectively.
Data Scraper / Researcher
5MEDIA AGENCY
Oct 2015 - Mar 2016 (5 months)
Engaged with businesses or individuals via email or chat to solicit sales for goods or services. Managed customer records and orders, and coordinated appointments for sales representatives and follow-up communications.
Marketing Lead Executive / Lead Researcher
Solved Puzzle
May 2015 - Jun 2015 (1 month)
Performed data mining for lead generation and managed the CRM system and email campaigns. Conducted outbound calling and set up appointments for the sales team.
Sales Chat Executive
STARTEK Time Warner Cable
Jun 2014 - Feb 2015 (8 months)
Evaluated customer accounts and processed payments efficiently. Managed subscription plans and scheduled installation/repair services while providing chat support to ensure customer satisfaction.
Finance Specialist / Customer Support Agent
IQOR (Sprint Telecommunications)
Jan 2010 - Dec 2011 (1 year 11 months)
Processed payments and assisted with technical support for customers’ cellular devices. Managed customer concerns and claims, offering world-class customer service.
Finance Specialist / Hardcore Support Agent
TELETECH Pampanga (T-Mobile Telecommunications)
Jun 2008 - Dec 2008 (6 months)
Managed customer account evaluations, payment processing, and plan exchanges. Provided technical support and managed customer sales and returns.
Live Chat Support Operator
RPM Telecom
Jan 2021 - Present (4 years 5 months)
Managed and updated leads via Zoho CRM and Google Spreadsheets, ensuring accurate data. Evaluated customer accounts, processed payments, and managed subscription plans while providing chat support to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Tourism Information Technology & Management School
Vocational Level, Tourism Information Technology & Management
Completed vocational training in Tourism Information Technology & Management. This program provided practical skills relevant to the tourism industry with a focus on information technology.
Development for Advanced Technology Achievement College
Associate in Computer Science, Computer Science
Graduated with an Associate in Computer Science. This program was accredited by TESDA, focusing on foundational computer science principles.
Angeles University Foundation
Bachelor of Science, Computer Science with Information Technology
Pursued a Bachelor of Science in Computer Science with Information Technology. The curriculum covered various aspects of computer science and its applications in information technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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