Open to opportunities

Kayla Osborne

@kaylaosborne

Message

I’m a customer service and data entry specialist who resolves complex issues and keeps records accurate remotely.

Zimbabwe

Message

What I'm looking for

I’m seeking a Remote Customer Service, DataEntry, CustomerSupport, or Administrative position where I can contribute to operational excellence and customer satisfaction, using my experience in high-volume support, accurate recordkeeping, and compliance.

I’m a dedicated, results-driven Customer Service and DataEntry professional with 6+ years of experience supporting customers, managing high-volume workloads, and maintaining accurate electronic records. In fast-paced remote call center environments, I resolve complex billing, account management, payment, and technical support inquiries while consistently meeting quality assurance, productivity, and customer satisfaction metrics.

I combine strong communication, active listening, and problem-solving with careful compliance and confidentiality. I’ve processed account modifications and service requests, documented interactions to support workflow continuity, and used multiple CRM and database systems simultaneously to update confidential information with high data accuracy.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

VXI

Oct 2024 - Jun 2026 (1 year 8 months)

Provided customer support by handling high-volume inbound calls while meeting quality assurance, productivity, and customer satisfaction metrics. Maintained accurate electronic customer records across multiple CRM platforms and databases, and resolved billing, account, payment, and technical support inquiries while ensuring regulatory compliance.

Customer Support Inbound Calls Quality Assurance (QA)CRM Data Entry Billing Support Account Management Payment Support Documentation Compliance Confidentiality Multitasking

Customer Service Representative

Sitel

Feb 2022 - Apr 2024 (2 years 2 months)

Managed high-volume inbound customer interactions while maintaining strong customer satisfaction and performance metrics. Updated and verified customer information in CRM systems, researched customer concerns for timely resolutions, and documented interactions to support workflow continuity and compliance.

Customer Support Inbound Calls Customer Satisfaction CRM Data Entry Data Verification Account Updates Documentation Compliance Multitasking

Customer Service Representative

Senture

May 2020 - Dec 2021 (1 year 7 months)

Assisted customers with account inquiries, billing questions, and service-related concerns while performing high-volume data entry with high accuracy. Processed customer transactions and updated confidential electronic records, investigated concerns, and ensured compliance with company procedures and data privacy requirements.