Open to opportunities

Danalyn Gandia

@danalyngandia

Results-driven customer service and sales professional specializing in lead generation, virtual assistance, and executive support.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced team where I can deliver exceptional customer experiences, manage outreach and CRM lead generation, and support executives with reliable calendar, email, and operational assistance.

I’m a customer service and sales professional with proven expertise in delivering exceptional client experiences across phone, email, and chat. I’m recognized for optimizing workflows, resolving issues efficiently, and maintaining confidentiality of sensitive information.

I bring 2 years as a Lead Generation Specialist and 2 years as a Virtual Assistant focused on email marketing. I research and generate potential leads, manage CRM records, and support outbound/inbound outreach to drive growth.

I also have 3 years of Executive Assistant experience supporting day-to-day operations, scheduling, and calendar management. From coordinating travel and events to managing social media accounts and executive communications, I thrive in fast-paced environments while ensuring quality outcomes and strong customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Credit Repair Us (Financial)

Sep 2025 - Mar 2026 (6 months)

Provided phone, email, and chat support for credit repair clients, handling credit report inquiries, dispute processes, and account updates. Managed administrative tasks and maintained confidentiality of sensitive client information.

Phone Email Chat Support Credit Dispute Management Account Updates Client Communication document preparation Confidentiality Administrative Support

Executive Assistant

Sports & Recreation Company

May 2025 - Aug 2025 (3 months)

Managed executive scheduling and calendar coordination while supporting social media and email marketing activities. Coordinated meetings, travel bookings, and fundraising ideas to support business initiatives.

Calendar Management Executive Assistance Email Marketing Social Media Management Travel Coordination Event Coordination Scheduling

Sales Representative

Insurance Company

Jan 2024 - Jan 2025 (1 year)

Managed client accounts, handled customer inquiries, and processed orders to support sales targets. Maintained accurate CRM records and tracked performance metrics to improve outcomes.

Sales Customer Relationship Management Order Processing CRM Data Management Performance Tracking Client Inquiries Relationship Building

Customer Support Agent

TaskUs

Jan 2023 - Jan 2024 (1 year)

Delivered chat, email, and phone support for a UK-based food delivery account, resolving complaints and processing refunds. Maintained timely, efficient responses to sustain strong customer satisfaction.

Chat Support Complaint Resolution Customer Satisfaction Communication Troubleshooting Zendesk

Customer Support Agent

Eperformax

Jan 2017 - Jan 2022 (5 years)

Handled eBay email and chat support for order issues, returns, and disputes, improving customer loyalty through personalized assistance. Provided phone support for T-Mobile, resolving technical and billing concerns.

EBay Support (Email Chat)T Mobile Phone Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Church Planting Movement Institute of Missions

Bachelor of Christian Education, Christian Education

2013 - 2017

Earned a Bachelor of Christian Education from Church Planting Movement Institute of Missions (2013–2017).

Government Program (4P’s)

Data Encoder, Data Encoding / Data Management

2015 - 2016

Entered and updated beneficiaries’ information in the official database for the 4P’s government program. Verified data accuracy to support proper program implementation.