Harold Mwaka
@haroldmwaka
Virtual Assistant and Email Marketing Specialist helping businesses grow with reliable, data-driven support.
ZimbabweWhat I'm looking for
I’m a detail-oriented remote professional with hands-on experience as a virtual assistant, email marketing specialist, and social media manager.
I’m known for strong communication, reliable follow-through, and the ability to juggle multiple tasks efficiently while keeping work organized and on track.
In my freelance work, I managed social media accounts for 2 clients—creating and scheduling content, responding to comments, and tracking engagement. I also set up and sent email marketing campaigns using Mailchimp, achieving consistent open rates above industry average. Alongside that, I handle accurate data entry and maintain organized spreadsheets for client databases.
I also support customers through email and live chat, resolving issues promptly and professionally, and escalating complex cases when necessary.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Email Marketing
Various Clients
Jan 2024 - Present (2 years 5 months)
Provided remote administrative support including calendar management, inbox handling, and research tasks for small businesses. Managed social media for 2 clients and set up Mailchimp email campaigns with consistent open rates above industry average.
Customer Support & Chat Agent
Freelance Online Platforms
Jan 2023 - Jan 2024 (1 year)
Responded to customer queries via live chat and email for e-commerce clients while maintaining timely, accurate communication. Logged and tracked support tickets, escalated complex issues, and supported basic order processing and data entry.
Education
Degrees, certifications, and relevant coursework
Certificate, Digital Marketing
2023 - 2024
Completed the Google Digital Marketing & E-commerce Certificate, building practical knowledge for digital marketing and e-commerce.
HubSpot
Certificate, Email Marketing
2023 - 2024
Completed a HubSpot Email Marketing Certification focused on creating and managing effective email marketing campaigns.
ALX Africa
Certificate, Virtual Assistance
2023 - 2024
Completed Virtual Assistant Fundamentals via ALX Africa to develop core skills for remote virtual assistant work.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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