Jade Esman

Entered tax data and supporting documents while reviewing submissions for errors, missing information, and compliance requirements. Maintained data integrity across multiple systems and resolved discrepancies with internal teams under strict confidentiality standards.

Cold-called prospective clients and updated lead information to support real estate outreach. Managed social media posts across Facebook, Instagram, and Twitter and organized client files and real-estate documentation.

Provided technical support via phone, chat, and email for ecoATM kiosks, assisting customers with device recycling and buyback processes. Resolved customer issues through timely communication to support satisfaction and effective problem resolution.

Handled booking and travel inquiries for cruise passengers and resolved complaints with accurate solutions. Coordinated with multiple departments for escalated issues and supported managerial escalations and agent scheduling.

Provided phone, chat, and email support for solar service customers, troubleshooting panel and equipment issues. Maintained accurate CRM records, coordinated with field technicians, and escalated complex cases when needed.

Troubleshot wireless device and service issues via phone and email for Straight Talk Wireless customers. Assisted with account and technical concerns and documented interactions in CRM tools for quality tracking.

Handled customer inquiries and complaints and supported order processing. Processed returns and exchanges according to company guidelines while maintaining customer satisfaction through effective communication.

Earned a Bachelor of Science in Information Technology at STI West Negros University.

Studied aviation technician training at Asian College of Aeronautics.