Dragana Gluhovic
@draganagluhovic
Experienced virtual assistant with a focus on customer support.
What I'm looking for
I am a dedicated virtual assistant with extensive experience in customer support roles. Over the years, I have honed my skills in communication, problem-solving, and providing efficient solutions that enhance customer satisfaction and team productivity. My journey began in 2017, where I managed various administrative tasks, including scheduling appointments, managing emails, and conducting research.
Throughout my career, I have worked with notable companies such as Glovo and Borotrend-Slovenia, where I effectively addressed customer inquiries and provided troubleshooting assistance. My commitment to meeting deadlines and my ability to adapt to different challenges have allowed me to thrive in fast-paced environments. I am passionate about leveraging my skills to support teams and improve customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support
Glovo
Jul 2024 - Present (1 year)
Provided customer support, effectively assisting customers and performing tasks remotely. Skilled in communication, problem-solving, and providing efficient solutions to enhance customer satisfaction and overall team productivity.
Customer Support
Borotrend-Slovenia
May 2022 - Present (3 years 2 months)
Managed online stores and communicated effectively with customers. Ensured smooth operations and customer satisfaction through diligent management and clear communication.
Customer Support
Silver Light Group
Jan 2021 - Present (4 years 6 months)
Responded to customer inquiries via email, chat, and phone, addressing questions and concerns promptly and professionally. Provided product information, troubleshooting assistance, and guided customers through the resolution process.
Virtual Assistant
One Call Center
Jan 2017 - Present (8 years 6 months)
Managed emails, scheduled appointments, handled travel arrangements, and conducted research. Performed data entry, social media management, and bookkeeping tasks.
Education
Degrees, certifications, and relevant coursework
Dragana hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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