rhonnel sabejon
@rhonnelsabejon
Results-driven sales agent with expertise in customer service.
What I'm looking for
I am a dedicated sales professional with a Bachelor of Science in Information Technology and extensive experience in customer service roles. My journey began at Teleperformance, where I honed my skills in training new hires and enhancing sales techniques. My proactive management strategies led to significant sales growth, demonstrating my ability to educate clients effectively on promotional offerings.
In my subsequent role as a Billing Representative at Telstra, I managed high volumes of inbound calls, ensuring customer satisfaction through accurate data entry and tailored recommendations. My commitment to excellence was recognized when I became a consistent top seller at Expedia, where I utilized my interpersonal skills to negotiate the best travel deals for clients, ultimately improving customer satisfaction ratings.
Currently, as a Sales Associate at Dyninno Cebu, I continue to leverage my analytical and troubleshooting abilities to resolve complex issues and enhance operational efficiency. I thrive in collaborative environments and am passionate about exceeding team goals while providing exceptional service to customers.
Experience
Work history, roles, and key accomplishments
Sales Associate/ Travel Agent
Dyninno Cebu-International Travel Network
May 2018 - Present (7 years 2 months)
Utilized highly developed interpersonal and people skills to approach customers and engage in conversations, providing best deals and well-researched travel options. Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies using the Global Distribution System.
Billing Representative
Telstra- Billing Department
Mar 2017 - Present (8 years 4 months)
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts and used data entry skills to accurately document and input statements. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Agent
Teleperformance- Expedia
Jan 2014 - Present (11 years 6 months)
Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques. Educated clients on current promotional offerings and products using persuasive selling tactics, which grew sales and boosted profits.
Education
Degrees, certifications, and relevant coursework
University of Cebu
Bachelor of Science, Information Technology
2012 - 2014
Studied Information Technology at the University of Cebu from 2012 to 2014. Gained foundational knowledge and skills in various aspects of IT.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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