Open to opportunities

Angelica Garcia

@angelicagarcia1

Message

Experienced customer service representative with a passion for financial accuracy.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and growth-oriented environment.

I am a seasoned financial customer service representative with almost a year of experience in financial accounts. My expertise spans financial reporting, budgeting, and I am adept at using analytical skills to identify and resolve complex financial issues. I am passionate about ensuring financial accuracy and driving strategic decision-making.

Throughout my career, I have developed strong customer relationships and provided exceptional service. I have experience in various roles, including as a sales clerk and a dining crew/barista, where I honed my skills in customer interaction and problem resolution. I am seeking an opportunity to leverage my skills and experience to contribute to a dynamic and growing organization.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Telus International Philippines

Jan 2020 - Present (5 years 5 months)

Answered phone calls, explained and resolved customer concerns. Provided resolutions and ensured customer satisfaction.

Customer Service Problem Solving Conflict Resolution Communication Time Management

Customer Service Representative

Genpact Inc.

Jan 2019 - Present (6 years 5 months)

Focused on building strong customer relationships and providing exceptional service. Handled a variety of tasks, including sales, customer follow-up, and sourcing referrals.

Customer Service Relationship Management Sales Referrals

Sales Clerk

Landmark Alabang

Jan 2018 - Present (7 years 5 months)

Greeted customers, assisted with purchases, and answered questions. Processed sales and maintained a clean and organized store environment.

Customer Service Sales Inventory Management

Education

Degrees, certifications, and relevant coursework

NORTH FAIRVIEW HIGH SCHOOL

High School Diploma, General Studies

Completed secondary education, focusing on core academic subjects and developing foundational knowledge across various disciplines. Engaged in general studies to prepare for further vocational training.

ELECTRON COLLEGE OF TECHNICAL EDUCATION

Vocational Course, Food & Beverages Services

Completed a vocational course in Food & Beverages Services, gaining practical skills and knowledge in the hospitality industry. Focused on food preparation, service, and customer interaction within a professional setting.