Jake Yasay
@jakeyasay
Eager customer service professional with a passion for learning.
What I'm looking for
I am a dedicated customer service professional with a strong background in various roles, including Healthcare Champion Representative and Customer Care Specialist. My experience spans several industries, allowing me to develop a versatile skill set that I bring to every task. I am committed to providing exceptional service and ensuring customer satisfaction.
Throughout my career, I have demonstrated my ability to adapt and thrive in fast-paced environments. I have worked in both seasonal and permanent positions, showcasing my flexibility and eagerness to learn. My goal is to contribute positively to the company I work for while continuing to expand my knowledge and skills in the customer service field.
Experience
Work history, roles, and key accomplishments
Healthcare Champion Representative
Everise
Oct 2024 - Jan 2025 (3 months)
Provided comprehensive support to healthcare clients, addressing inquiries and resolving issues efficiently. Maintained high standards of service delivery in a fast-paced, seasonal environment.
Service Representative
A Mano
Jan 2024 - Sep 2024 (8 months)
Assisted customers with product and service inquiries, ensuring a positive experience. Resolved customer complaints and provided accurate information to enhance satisfaction.
Customer Care Specialist
Alorica
Dec 2022 - Dec 2023 (1 year)
Managed customer interactions across various channels, providing solutions and support. Ensured customer satisfaction by addressing concerns promptly and professionally.
Area Sales Manager/Travel Consultant
8Finity and Beyond Travel and Tours
Apr 2021 - Oct 2022 (1 year 6 months)
Managed sales operations within a designated area, developing travel packages and consulting clients. Achieved sales targets by building strong client relationships and promoting travel services.
Restaurant Service Representative
Elephant Grounds
Jan 2021 - Aug 2021 (7 months)
Provided exceptional dining experiences to guests, managing orders and ensuring timely service. Handled customer inquiries and resolved issues to maintain high service standards.
Customer Sales and Service Representative
24/7 Intouch
Oct 2020 - Jan 2021 (3 months)
Engaged with customers to promote products and services, achieving sales targets. Provided comprehensive customer support, resolving issues and ensuring satisfaction.
Technical Support Representative
ResultsCX
Aug 2020 - Oct 2020 (2 months)
Provided technical assistance to customers, troubleshooting hardware and software issues. Guided users through problem-solving steps to ensure optimal product functionality.
Senior Restaurant Server and Bartender
Ippudo Ayala 30th
Apr 2019 - Mar 2020 (11 months)
Managed guest orders and served food and beverages in a high-volume restaurant setting. Prepared and served alcoholic and non-alcoholic drinks, ensuring customer satisfaction.
Customer Service and Sales Representative
Globe Telecom
Sep 2016 - Apr 2019 (2 years 7 months)
Assisted customers with service inquiries, billing issues, and product information. Promoted and sold telecommunication products and services, meeting sales targets.
Education
Degrees, certifications, and relevant coursework
Infotech College of Art and Science
Bachelor of Science, Hotel and Restaurant Management
Completed a Bachelor of Science degree focused on hotel and restaurant management. Gained knowledge in hospitality operations, food and beverage management, and customer service.
Our Lady of Fatima University
Hotel and Restaurant Services, Hotel and Restaurant Services
Undertook studies in hotel and restaurant services, focusing on practical skills for the hospitality industry. Developed competencies in various aspects of hotel and restaurant operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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