Open to opportunities

Jake Yasay

@jakeyasay

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Eager customer service professional with a passion for learning.

Philippines

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What I'm looking for

I am looking for a role that allows me to grow and learn while contributing to a positive team environment.

I am a dedicated customer service professional with a strong background in various roles, including Healthcare Champion Representative and Customer Care Specialist. My experience spans several industries, allowing me to develop a versatile skill set that I bring to every task. I am committed to providing exceptional service and ensuring customer satisfaction.

Throughout my career, I have demonstrated my ability to adapt and thrive in fast-paced environments. I have worked in both seasonal and permanent positions, showcasing my flexibility and eagerness to learn. My goal is to contribute positively to the company I work for while continuing to expand my knowledge and skills in the customer service field.

Experience

Work history, roles, and key accomplishments

Healthcare Champion Representative

Everise

Oct 2024 - Jan 2025 (3 months)

Provided comprehensive support to healthcare clients, addressing inquiries and resolving issues efficiently. Maintained high standards of service delivery in a fast-paced, seasonal environment.

Customer Service Problem Solving Data Entry CRM Software Communication Skills

Service Representative

A Mano

Jan 2024 - Sep 2024 (8 months)

Assisted customers with product and service inquiries, ensuring a positive experience. Resolved customer complaints and provided accurate information to enhance satisfaction.

Communication Skills Customer Support Conflict Resolution Product Knowledge Sales CRM

Customer Care Specialist

Alorica

Dec 2022 - Dec 2023 (1 year)

Managed customer interactions across various channels, providing solutions and support. Ensured customer satisfaction by addressing concerns promptly and professionally.

Communication Skills Customer Service Call Center Operations Technical Support Problem Solving CRM Software Data Management

Area Sales Manager/Travel Consultant

8Finity and Beyond Travel and Tours

Apr 2021 - Oct 2022 (1 year 6 months)

Managed sales operations within a designated area, developing travel packages and consulting clients. Achieved sales targets by building strong client relationships and promoting travel services.

Sales Management Customer Relationship Management Negotiation Marketing Tour Planning Business Development

Restaurant Service Representative

Elephant Grounds

Jan 2021 - Aug 2021 (7 months)

Provided exceptional dining experiences to guests, managing orders and ensuring timely service. Handled customer inquiries and resolved issues to maintain high service standards.

Communication Skills Customer Service Teamwork Inventory Management Upselling

Customer Sales and Service Representative

24/7 Intouch

Oct 2020 - Jan 2021 (3 months)

Engaged with customers to promote products and services, achieving sales targets. Provided comprehensive customer support, resolving issues and ensuring satisfaction.

Communication Skills Sales Customer Service Upselling Problem Solving CRM Software

Technical Support Representative

ResultsCX

Aug 2020 - Oct 2020 (2 months)

Provided technical assistance to customers, troubleshooting hardware and software issues. Guided users through problem-solving steps to ensure optimal product functionality.

Communication Skills Technical Support Troubleshooting Customer Service

Senior Restaurant Server and Bartender

Ippudo Ayala 30th

Apr 2019 - Mar 2020 (11 months)

Managed guest orders and served food and beverages in a high-volume restaurant setting. Prepared and served alcoholic and non-alcoholic drinks, ensuring customer satisfaction.

Customer Service Inventory Management Team Leadership

Customer Service and Sales Representative

Globe Telecom

Sep 2016 - Apr 2019 (2 years 7 months)

Assisted customers with service inquiries, billing issues, and product information. Promoted and sold telecommunication products and services, meeting sales targets.

Communication Skills Customer Service Sales Telecommunications Problem Solving CRM Software Account Management

Education

Degrees, certifications, and relevant coursework

Infotech College of Art and Science

Bachelor of Science, Hotel and Restaurant Management

Completed a Bachelor of Science degree focused on hotel and restaurant management. Gained knowledge in hospitality operations, food and beverage management, and customer service.

Our Lady of Fatima University

Hotel and Restaurant Services, Hotel and Restaurant Services

Undertook studies in hotel and restaurant services, focusing on practical skills for the hospitality industry. Developed competencies in various aspects of hotel and restaurant operations.