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JC@jenchua
Customer Service Representative with nearly four years of experience.
PhilippinesAs a dedicated Customer Service Representative, I have amassed almost four years of professional experience across various industries, consistently delivering quality service and enhancing client satisfaction. My journey began at Alorica Philippines, where I honed my skills in handling high-volume calls and ensuring positive customer experiences. This foundation paved the way for my subsequent roles, where I further developed my expertise in customer care and sales.
Currently, I am a Sales Associate at Accenture, Inc., where I assist customers with their utilities in Australia and successfully upsell services. My ability to meet and exceed project metrics has been a significant achievement in my career. Previously, I served as a Customer Care Specialist at ValorGlobal, where I managed customer accounts and addressed billing inquiries, demonstrating my keen attention to detail and commitment to client satisfaction.
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Work history, roles, and key accomplishments
Accenture, Inc.
May 2022 - Present (3 years 6 months)
Assisted Australian customers with utility services and successfully upsold additional services. Consistently met and exceeded project metrics set for sales associates.
ValorGlobal
Dec 2021 - Mar 2022 (3 months)
Managed telecommunications accounts, assisting customers with account inquiries, services, and billing concerns. Demonstrated keen attention to detail regarding customer plans and outstanding amounts.
Callmax Solutions, Inc.
Mar 2021 - Nov 2021 (8 months)
Performed data entry, order placement, and invoice processing, while also communicating with clients. Transitioned to a home care agency account, addressing concerns for caregivers and patients. Led two active accounts, one e-commerce and one order placing, developing strong spreadsheet skills.
Alorica Philippines
Jun 2019 - Oct 2020 (1 year 4 months)
Handled over 40 calls daily, actively listening to caller needs to ensure positive customer experiences. Assisted drivers with deliveries, account sign-ups, activations, and basic app troubleshooting.
Degrees, certifications, and relevant coursework
Bachelor of Science, Chemical Engineering
Completed the first year of the Bachelor of Science in Chemical Engineering program. Gained foundational knowledge in chemical engineering principles.
High School Diploma, General Studies
Grade: Graduated with honors
Activities and societies: Supreme student government officer
Completed Senior High School with academic distinction, graduating with honors. Actively participated in student leadership as a supreme student government officer.
Software and tools used professionally
PhilippinesYou can contact Jen and 90k+ other talented remote workers on Himalayas.
Message Jen
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