Open to opportunities

Jen Chua

@jenchua

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Customer Service Representative with nearly four years of experience.

Philippines

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a dedicated Customer Service Representative, I have amassed almost four years of professional experience across various industries, consistently delivering quality service and enhancing client satisfaction. My journey began at Alorica Philippines, where I honed my skills in handling high-volume calls and ensuring positive customer experiences. This foundation paved the way for my subsequent roles, where I further developed my expertise in customer care and sales.

Currently, I am a Sales Associate at Accenture, Inc., where I assist customers with their utilities in Australia and successfully upsell services. My ability to meet and exceed project metrics has been a significant achievement in my career. Previously, I served as a Customer Care Specialist at ValorGlobal, where I managed customer accounts and addressed billing inquiries, demonstrating my keen attention to detail and commitment to client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Associate

Current

Accenture, Inc.

May 2022 - Present (3 years 1 month)

Assisted Australian customers with utility services and successfully upsold additional services. Consistently met and exceeded project metrics set for sales associates.

Sales Customer Service Upselling Performance Metrics

Customer Care Specialist

ValorGlobal

Dec 2021 - Mar 2022 (3 months)

Managed telecommunications accounts, assisting customers with account inquiries, services, and billing concerns. Demonstrated keen attention to detail regarding customer plans and outstanding amounts.

Customer Service Telecommunications Account Management Billing Attention To Detail Problem Solving

Data Entry/CSR/Team Leader

Callmax Solutions, Inc.

Mar 2021 - Nov 2021 (8 months)

Performed data entry, order placement, and invoice processing, while also communicating with clients. Transitioned to a home care agency account, addressing concerns for caregivers and patients. Led two active accounts, one e-commerce and one order placing, developing strong spreadsheet skills.

Data Entry Customer Service Team Leadership Order Processing Invoice Management Client Communication Spreadsheets

Customer Service Representative

Alorica Philippines

Jun 2019 - Oct 2020 (1 year 4 months)

Handled over 40 calls daily, actively listening to caller needs to ensure positive customer experiences. Assisted drivers with deliveries, account sign-ups, activations, and basic app troubleshooting.

Customer Service Troubleshooting

Education

Degrees, certifications, and relevant coursework

Eulogio “Amang” Rodriguez Institute of Science and Technology

Bachelor of Science, Chemical Engineering

Completed the first year of the Bachelor of Science in Chemical Engineering program. Gained foundational knowledge in chemical engineering principles.

Imus Unida Christian School

High School Diploma, General Studies

Grade: Graduated with honors

Activities and societies: Supreme student government officer

Completed Senior High School with academic distinction, graduating with honors. Actively participated in student leadership as a supreme student government officer.