Desiree Maningo
@desireemaningo
Detail-oriented customer service representative with a passion for growth.
What I'm looking for
I am a hardworking and responsible individual with a strong commitment to delivering exceptional customer service. My experience as a Customer Service Representative has equipped me with the skills necessary to handle various customer inquiries effectively, whether through phone, chat, or email. I pride myself on my adaptability and ability to learn quickly, which has allowed me to thrive in fast-paced environments.
Currently pursuing a Bachelor of Science in Tourism Industry at Cebu Technological University, I am eager to apply my academic knowledge and practical skills in a professional setting. I am particularly interested in roles that allow for personal and professional development, where I can contribute positively to the organization while continuing to grow my skill set.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix
Sep 2024 - Mar 2025 (6 months)
Managed customer interactions across multiple channels including phone, chat, and email, ensuring high levels of customer satisfaction. Handled technical inquiries and provided solutions, demonstrating strong problem-solving abilities.
Customer Service Representative
Foundever
Apr 2024 - Aug 2024 (4 months)
Provided exceptional customer service as a voice account representative for a travel account, assisting customers with their inquiries and bookings. Utilized various tools including Expedia and Vrbo to manage travel arrangements efficiently.
Education
Degrees, certifications, and relevant coursework
Cebu Technological University - Main Campus
Bachelor of Science, Tourism Industry
2022 -
Currently pursuing a Bachelor of Science in Tourism Industry, gaining foundational knowledge and practical skills relevant to the field. Expected to complete the program in 2026.
University of Cebu - Banilad Campus
Senior High School
2020 - 2022
Completed Senior High School education from 2020 to 2022. Developed foundational academic skills and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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