Open to opportunities

JB Agustino

@jbagustino

Message

Motivated professional skilled in management and training.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while utilizing my management and training skills in a supportive and collaborative environment.

I am a dedicated professional with a strong background in management and training, seeking to leverage my skills in a dynamic work environment. My experience includes roles in sales and customer service, where I have honed my abilities in data entry, program development, and team collaboration.

Throughout my career, I have demonstrated a commitment to excellence, consistently exceeding team goals and promoting corporate missions. My training experience has equipped me with the tools to develop and mentor staff effectively, ensuring high-quality performance and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Content Moderator

Conectys

Apr 2023 - Nov 2024 (1 year 7 months)

Monitored and moderated user-generated content to ensure compliance with platform guidelines. Applied critical thinking to identify and address policy violations.

Content Moderation Critical Thinking Data Entry Quality Assurance

Travel Associate

IGT Solutions

Mar 2022 - Apr 2023 (1 year 1 month)

Assisted customers with travel arrangements, including booking flights, accommodations, and tours. Provided comprehensive support for travel-related inquiries.

Customer Support Problem Solving Communication

Sales Representative

IQOR

Jan 2022 - Feb 2022 (1 month)

Engaged in direct sales activities, promoting products and services to potential clients. Consistently met and exceeded sales quotas.

Sales Client Engagement Quota Attainment Product Promotion Customer Service

Sales Representative

IXL Solutions

Dec 2021 - Jan 2022 (1 month)

Responsible for driving sales and achieving targets. Developed strong customer relationships and provided excellent service.

Sales Customer Relationship Management Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

PHINMA-University of Iloilo

SHS Graduate, General Studies

Completed Senior High School education at PHINMA-University of Iloilo. Gained foundational knowledge and skills across various subjects.

Philippine Call Center Institute

Certificate Holder, Call Center Services

Completed the CCS NCII Training program at Philippine Call Center Institute. Developed proficiency in call center operations and customer service skills.