Open to opportunities

Cristine Kelly Alferez

@cristinekellyalferez

Message

Dedicated customer service professional with a background in tourism management.

Philippines

Message

What I'm looking for

I seek a role in a supportive environment that fosters professional growth and teamwork.

I am a passionate and dedicated professional with a Bachelor in Tourism Management from Cebu Normal University. My career began in customer service, where I developed strong communication and organizational skills. I have worked in various roles, including as a Taxi Dispatch Specialist and Front Office Associate, where I honed my ability to manage multiple tasks effectively while maintaining a keen attention to detail.

Most recently, I served as an Airline Messaging Specialist and Hotel Accommodation Travel Specialist, where I provided exceptional customer experiences for clients of Delta Airlines and Marriott International. My commitment to delivering high-quality service has been recognized throughout my career, and I am eager to bring my expertise to a new organization that values growth and a positive work culture.

Experience

Work history, roles, and key accomplishments

Front Desk Receptionist

Jpark Island Resort & Waterpark Cebu

Jul 2023 - Present (2 years 4 months)

Managed front desk operations at a resort, including guest check-ins, check-outs, and inquiries. Provided excellent customer service to ensure a pleasant stay for all guests.

Guest Service Customer Service Communication Problem Solving

Customer Experience Associate

Conduent

Feb 2022 - Present (3 years 9 months)

Provided customer support for Delta Airlines and Marriott International, handling airline messaging and hotel accommodation inquiries. Resolved complex customer issues and ensured high satisfaction through voice communication.

Customer Service Problem Solving CRM Software Communication

Accommodation/Travel Specialist

Sykes Asia Inc.

Apr 2021 - Present (4 years 7 months)

Assisted customers with accommodation and travel-related inquiries for the Expedia account. Resolved booking issues and provided detailed information on various travel services.

Customer Service Expedia Problem Solving Communication

Front Office Associate

Citi Park Hotel

Oct 2019 - Present (6 years 1 month)

Managed front desk operations, including guest check-ins, check-outs, and reservations. Provided comprehensive support to hotel guests, ensuring a positive and seamless experience.

Hotel Management Reserving Communication Problem Solving

Taxi Dispatch Specialist

Azpired Inc.

Mar 2016 - Present (9 years 8 months)

Handled dispatch operations for taxis and provided comprehensive customer service. Managed communications between drivers and customers to ensure efficient service delivery and resolve issues.

Customer Service Communication Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Cebu Normal University

Bachelor in Tourism Management, Tourism Management

Completed a Bachelor in Tourism Management program. The curriculum focused on various aspects of the tourism industry, preparing for roles in hospitality and travel.