Rejoice Buah-Mensah

I am a dedicated Digital Customer Service (DCS) Agent with a strong commitment to providing seamless online support through various channels such as chat, email, and social media. My expertise lies in efficiently handling customer inquiries and resolving issues to ensure a positive user experience. I am proficient in ethical AI usage and skilled in utilizing digital communication tools and customer relationship management (CRM) systems.

Throughout my professional journey, I have completed an intensive training program with Generation Ghana, where I mastered digital customer service principles and developed strong interpersonal and communication skills. My experience at Ramabbey Solutions Limited allowed me to process international remittance transactions accurately while managing customer inquiries and enhancing satisfaction. I consistently received positive feedback for my empathy, patience, and professionalism in all interactions.

With a Bachelor of Technology in Accounting and certifications in Data Science and Analytics, I am equipped with the analytical skills necessary to generate and analyze reports, ensuring superior service delivery. I am passionate about maintaining brand reputation and customer satisfaction, and I thrive in environments that challenge my abilities and foster growth.