Open to opportunities

Prince Korankye

@princekorankye

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Customer-focused digital customer service professional skilled in CRM, conflict resolution, and client engagement.

Ghana

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What I'm looking for

I seek customer-service roles where I can use CRM and communication skills to improve client satisfaction, resolve issues efficiently, and grow into leadership within a collaborative team.

I am a customer-focused digital service professional with hands-on experience in customer relations, call handling, and digital service delivery. I deliver timely, accurate support using CRM tools and strong communication to resolve client concerns.

Through an intensive Generation Ghana training program I developed proficiency in LiveChat, audio calls, and simultaneous case management, refining my ability to handle diverse customer needs in multinational contexts.

In roles at Unique Insurance Company Limited and the National Health Insurance Authority I consistently achieved a 95% satisfaction rate, reduced response delays, and increased client engagement through organized follow-ups and accurate record-keeping.

I bring problem-solving, confidentiality, and teamwork to roles that value service efficiency and client satisfaction, and I am eager to apply these strengths to improve customer experience and operational outcomes.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

May 2025 - Jul 2025 (2 months)

Completed an intensive digital customer service training program, developing CRM proficiency and role-played scenarios to improve issue resolution and multichannel support handling.

CRM Multichannel Support Data Entry Customer Relations Problem Solving Team Collaboration

Marketing Officer

Unique Insurance Company Limited

Nov 2024 - Nov 2024 (0 months)

Delivered frontline customer service achieving a 95% satisfaction rate, coordinated follow-ups reducing response delays by 30%, and supported campaigns that increased client engagement by 20%.

Customer Service Client Engagement CRM Records Management Communication Data Tracking

Public Relations Officer

National Health Insurance Authority

Sep 2022 - Nov 2022 (2 months)

Handled 60+ client inquiries weekly with a 95% satisfaction rate, prepared reports improving turnaround by 25%, and coordinated outreach and events to strengthen stakeholder engagement.