Open to opportunities

Abigail Odoom

@abigailodoom

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Dedicated Digital Customer Professional with expertise in exceptional service.

Ghana

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Digital Customer Professional with a strong focus on delivering exceptional service and ensuring customer satisfaction. My expertise lies in issue resolution and relationship management, which I believe are crucial for driving business growth through outstanding customer experiences. I have honed my communication skills and customer-centric approach, allowing me to effectively engage with diverse individuals and maintain professionalism under pressure.

Throughout my career, I have completed intensive training programs and job simulations that have equipped me with the essential skills required for a professional customer service agent. My experience includes evaluating and optimizing the customer journey, managing multiple tasks in fast-paced environments, and collaborating with teams to exceed targets. I have also gained valuable experience in financial roles, preparing balance sheets and maintaining accurate financial records, which further enhances my ability to contribute to any organization.

Experience

Work history, roles, and key accomplishments

Bloomberg Client Service Job Simulation

Forage

Apr 2025 - Present (2 months)

Completed a job simulation acting as a hypothetical Bloomberg Customer Support team member. Conducted a root cause analysis enabling a client to make better use of a variety of Bloomberg Terminal features.

Root Cause Analysis Customer Support Bloomberg Terminal

Digital Customer Service Trainee

Generation Ghana

Mar 2025 - Present (3 months)

Completed an intensive training program focused on developing the essential skills required for a professional customer service agent. The program emphasized both practical and theoretical knowledge, ensuring comprehensive preparation for customer service and sales roles.

Team Collaboration Conflict Resolution Time Management Customer Service Sales

Revenue Accountant

Tema Metropolitan Assembly

Nov 2023 - Present (1 year 7 months)

Prepared balance sheets, income statements, and cash flow statements. Processed cash receipts, payments, and deposits with accurate calculations.

Financial Reporting Cash Management Account Reconciliation Audit Microsoft Excel

Human Resource Assistant

Grace Mission Hospital

Oct 2022 - Present (2 years 8 months)

Assisted with job postings, duty rotation, scheduled interviews, and coordinated the hiring process. Maintained accurate and up-to-date employee records, including personnel files, benefits, and time-off requests.

Communication Skills

Customer Service Agent

Holdsworth Africa Limited

Apr 2020 - Present (5 years 2 months)

Provided excellent customer service, ensuring positive feedback from customers and senior employees. Managed client accounts, updated accounts, processed adjustments, and responded to inquiries promptly.

Customer Service Team Collaboration Customer Satisfaction Communication

Marketing Secretariat

Cocoa Processing Company Limited

Nov 2019 - Present (5 years 7 months)

Participated in sales and promotional activities, including customer service, product demonstrations, public relations, and referral programs. Assisted in sensory evaluation for new products.

Customer Service Product Demonstrations Public Relations Document Dispatch

Education

Degrees, certifications, and relevant coursework

Forage

Certificate, Client Service

Activities and societies: Conducted a root cause analysis enabling a client to make better use of a variety of Bloomberg Terminal features. De-escalated and solved challenging customer issues.

Completed a job simulation acting as a hypothetical Bloomberg Customer Support team member. Created a task management schedule by using the Eisenhower Matrix to prioritize tasks.