Open to opportunities

Augustina Adorkor-Goku

@augustinaadorkorgoku

Message

Customer-focused professional with expertise in digital customer service.

Ghana

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in a supportive environment.

I am a customer-focused and tech-savvy professional with over two years of experience in customer service, sales, and business communication. My journey began with an intensive training program at Generation Ghana, where I honed my skills in digital customer service and CRM tools. I thrive in dynamic environments, delivering outstanding service and building customer loyalty through meaningful engagement.

In my role as a Compliance Officer at the Ghana Revenue Authority, I facilitated the online tax filing process, guiding taxpayers efficiently through the GRA portal. My ability to communicate clearly and patiently helped resolve issues and educate the public about tax regulations. Additionally, my internship experiences in sales and marketing have equipped me with the skills to conduct market research, manage client communications, and support lead generation efforts.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Mar 2025 - May 2025 (2 months)

Completed an intensive training program focused on developing essential skills for professional customer service. Delivered mock customer support through live chat and calls, utilizing CRM tools to resolve customer inquiries.

CRM Tools Live Chat Support Problem Solving Team Collaboration

Compliance Officer

Ghana Revenue Authority

Nov 2023 - Sep 2024 (10 months)

Facilitated the online tax filing process for taxpayers, guiding them through the GRA portal efficiently. Conducted phone outreach to increase compliance, helping customers resolve issues and complete tax payments.

Tax Compliance Customer Support Data Entry Communication Problem Solving Regulatory Compliance

Sales and Marketing Intern

Henytech Solution

Feb 2023 - Jul 2023 (5 months)

Led market research initiatives, identifying customer needs and positioning products to match those needs. Managed email communication, engaging potential clients and nurturing relationships to drive sales.

Market Research Email Marketing Lead Generation Sales Support Marketing Campaigns Customer Engagement Product Positioning

Administrative Assistant Intern

Accra Metropolitan Assembly

Jun 2022 - Sep 2022 (3 months)

Coordinated office operations, ensuring smooth administrative functions and seamless service delivery. Managed data entry, document preparation, and correspondence, contributing to efficient workflow.

Office Management Data Entry document preparation Workflow Optimization

Education

Degrees, certifications, and relevant coursework

Generation Ghana

Certificate, Digital Customer Service Training

Completed an intensive training program focused on developing the essential skills required for a professional customer service agent. The program emphasized both practical and theoretical knowledge, ensuring comprehensive preparation for customer service and sales roles.