Olivia Nana Akua Amoah

I am a customer support professional trained in digital customer service with practical experience in customer journey optimization and sales-driven service. I completed an intensive Generation Ghana program that combined theoretical and hands-on training for modern customer service roles.

During my training I developed skills in auditing customer interactions, providing actionable feedback, and implementing cross-sell and upsell strategies that support revenue growth. I am proficient with CRM systems, Google Workspace, and the MS Office suite, and I apply strong active listening and communication skills to resolve issues efficiently.

I have experience working in team-based simulations that strengthened my leadership, collaboration, and time-management abilities. I emphasize quality assurance and continuous improvement in service delivery to enhance overall customer satisfaction.

I hold a Bachelor of Education in Social Science from the University of Cape Coast and was a Campaign For Female Child Education scholar in partnership with the Mastercard Foundation. I seek roles where I can leverage my training to improve customer experience and contribute to business growth.