Bernice Makafui Buaba

I am an experienced and meticulous call center agent with a strong track record in customer service, data management, and problem resolution. I consistently manage high call volumes while maintaining professionalism and empathy.

I have hands-on experience using CRM systems to collect customer insights, prepare accurate reports, and maintain records that support operational decisions. My roles have involved processing service activations, modifications, and cancellations in line with policy.

Across multiple inbound customer service roles, I've driven measurable improvements such as raising satisfaction ratings by 30% and increasing sales through cross-selling. I have also received recognition including Top 7 Agent and Best Trainee awards.

I approach work with attention to detail, active listening, and a problem-solving mindset, and I seek roles where I can continue improving customer experience and contribute to team performance.