Open to opportunities

Farida Ahmed

@faridaahmed

Message

Customer-focused digital customer service professional with strong CRM and problem-solving skills.

Ghana

Message

What I'm looking for

I seek a customer-focused role where I can apply CRM and digital support skills, collaborate with a supportive team, and grow into increased responsibility while improving customer satisfaction.

I am a diligent customer service professional with hands-on experience across digital and in-person channels, including CRM platforms, live chat, audio calls and phone and email support. I excel at building customer relationships, resolving conflicts, and contributing to measurable improvements in customer satisfaction and sales.

My background includes roles as a Life Planner, Customer Service Advisor and a Digital Customer Service Trainee where I increased monthly sales by 5%, helped reduce customer complaints, and supported team performance through constructive feedback and collaboration. I am organized, detail-oriented and continually seek feedback to drive professional growth.

I hold a Bachelor of Arts in African and International Studies and certifications in Digital Customer Service and Customer Relationship Management. I am motivated to join a team where I can apply my CRM knowledge, AI familiarity, and strong communication skills to enhance customer experience and business outcomes.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Jul 2025 - Sep 2025 (2 months)

Completed an intensive digital customer service training program, utilizing CRM platforms, audio calls, and live chat to manage multiple customer interactions and improve service proficiency.

CRM Live Chat Multitasking

Life Planner

Enterprise Life Insurance

Feb 2023 - Mar 2024 (1 year 1 month)

Provided client financial and healthcare planning and sold insurance policies, contributing to a 5% increase in monthly sales and improving customer loyalty through personalized service.

Insurance Sales Financial Planning Customer Service Sales Performance Team Collaboration

Customer Service Advisor

Majorel Ghana Limited

Oct 2022 - Feb 2023 (4 months)

Handled phone and email enquiries, built strong customer relationships to enhance retention, and contributed feedback that reduced customer complaints and improved service quality.

Customer Support Phone Support Email Support Relationship Building Quality Improvement CRM

National Service Personnel

Ghana Tourism Authority

Oct 2021 - Aug 2022 (10 months)

Coordinated official correspondence, received visitors, organized meetings, drafted memos and reports, maintained records, and supported event execution for the authority.

Administrative Support Correspondence Management Meeting Coordination Report Writing Record keeping event support