Open to opportunities

Perpetual Leckey

@perpetualleckey

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Self-motivated professional with expertise in customer service and management.

Ghana

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a highly self-motivated and honest individual, dedicated to transforming challenges into opportunities for growth. My adaptability and eagerness to learn new skills enable me to thrive in dynamic environments. With a strong focus on customer service, I excel in resolving issues and enhancing client satisfaction.

Throughout my career, I have successfully managed various customer service campaigns, assisting thousands of clients with their banking needs. My experience includes telemarketing, account management, and organizational skills, which have contributed to achieving significant customer service objectives. I am passionate about working collaboratively with teams to drive success and improve service offerings.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ecobank Ghana

Jan 2016 - Feb 2016 (1 month)

Managed customer service initiatives, including tele sales projects and account reactivations. Assisted over 5000 customers with mobile banking applications and provided solutions to customer inquiries. Demonstrated strong communication and problem-solving skills while working collaboratively with various departments to enhance service offerings.

Customer Service Telemarketing CRM Problem Solving Communication Skills Data Entry Account Management Organizational Skills Team Collaboration

Administrative Assistant

Ecobank Ghana

Jan 2016 - Feb 2016 (1 month)

Performed accounting tasks, prepared journal entries, and reconciled financial statements. Organized and archived records, updated filing systems, and ensured data accuracy. Assisted in various office duties including customer interactions and data entry.