Open to opportunities

Reena Tolentino

@reenatolentino

Message

Experienced virtual assistant and customer support specialist skilled in CRM and high-volume support.

Philippines

Message

What I'm looking for

I seek a role where I can use CRM and customer-support expertise, mentor new hires, handle high-volume tickets, and grow in operations or customer success.

I am a dedicated virtual assistant and customer support specialist with extensive experience in CRM management, documentation processing, and high-volume phone and digital support. I consistently deliver fast response and resolution times, have a track record of top QA performance, and frequently receive client requests for my quality service.

I have trained and onboarded new hires, served as a trusted mentor, and achieved measurable results across banking, tech support, and sales roles. I work reliably under pressure, adapt quickly, and bring strong organizational skills in email and calendar management, content creation, and team collaboration.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

GovAssist

Jan 2024 - Nov 2025 (1 year 10 months)

Managed client documentation, CRM data, and high-volume support via calls, chats, and email; trained new hires and maintained top QA performance across multiple months.

CRM Management Ticketing Systems Time Management Customer Service

Phone Banker

Wells Fargo

Jul 2021 - Mar 2022 (8 months)

Processed transactions and financial record updates while handling client inquiries with high first-call resolution and consistently exceeding QA metrics.

Transaction Processing Customer Service Quality Assurance Call Resolution Communication Empathy

Customer Service Specialist

VXI Global Holdings

Nov 2018 - Mar 2021 (2 years 4 months)

Provided technical and billing support for high call volumes, delivering accurate troubleshooting and achieving high CSAT and strong reliability.

Technical Support Billing Support Troubleshooting Customer Satisfaction Time Management Attendance Reliability Communication

Sales Specialist

VXI Global Holdings

May 2016 - Oct 2017 (1 year 5 months)

Conducted inbound sales for skincare products, consistently achieving top upsell performance and high conversion rates through strong rapport-building.

Sales Upselling Inbound Sales Product Knowledge Communication Negotiation