Andrei Alcos

Managed document storage and organization, maintaining 100% accuracy in file version control and secure cloud access. Conducted data entry tasks, including lead list preparation, payroll assistance, and transcribing meeting notes, completing tasks 20% faster than SLA benchmarks. Handled invoice creation, payment tracking, and expense recording, contributing to error-free financial logs for 12 cons

Led a team in organizing company data and preparing reports on customer trends and best practices, supporting a 20% improvement in service efficiency. Coordinated team schedules using shared calendars, preventing conflicts in over 95% of bookings. Supervised CRM updates and data storage for ongoing projects, enhancing data retrieval speed by 40%.

Delivered frontline customer service via phone, email, and chat, handling 200+ inquiries per week with a 98% first-response rate. Logged and monitored customer communications and data entries, achieving 99% data accuracy. Coordinated with clients for appointment scheduling and follow-ups, reducing no-shows by 20%.

Managed CRM systems for tracking service cases, ensuring 100% case documentation compliance. Assisted clients with informational inquiries, appointment bookings, and scheduling adjustments, improving client engagement by 25%. Created and maintained internal knowledge bases and research files, reducing repetitive inquiries by 15%.

Obtained a Bachelor's Degree in Business Administration, Communications, or a related field. This foundational education provided a strong understanding of core business principles and effective communication strategies.