Jade Moreno

I am a detail-oriented virtual assistant with over a year of BPO experience supporting high-volume accounts through email, chat, and ticket channels. I have managed large CRM databases with strict accuracy and confidentiality, handled billing and basic technical troubleshooting, and supported retention and sales efforts through organized follow-up and documentation.

I advanced to a Senior Account / Virtual Administrative Support role by consistently delivering accurate, process-driven work and strong client communication. I take pride in maintaining compliance with service standards, reducing errors through careful verification, and coordinating effectively with internal teams to resolve customer issues promptly.