Open to opportunities

Kiel User

@ezekiel

Message

Motivated virtual assistant delivering organized, accurate customer support.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can leverage CRM experience, strong organization, and proactive problem-solving to improve operations and support a collaborative team.

I am a detail-oriented virtual assistant with hands-on experience supporting customer service operations, CRM management, email and calendar coordination, and data entry. I consistently deliver accurate, timely work while maintaining strong communication and multitasking under pressure.

I have supported telecom and healthcare customers, processed account activations, managed confidential member data in CRM systems, and trained staff in fast-paced environments. I am proactive, adaptable, and committed to improving operational efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

AT&T

Feb 2025 - Jun 2025 (4 months)

Provided administrative and technical support for internet customers, handling data entry, appointment scheduling, and follow-up communications to ensure timely resolutions and high service quality.

Customer Support Data Entry Scheduling CRM (Salesforce)HubSpot Multitasking Communication Problem Solving

Customer Service Representative

UnitedHealthcare

Jun 2024 - Jan 2025 (7 months)

Assisted healthcare clients with inquiries, scheduling, and claims support while maintaining confidential member data accurately in CRM systems to support smooth operations.

Customer Service CRM Data Entry Scheduling Communication

Postpaid Sales Specialist

AT&T

Mar 2023 - Jun 2024 (1 year 3 months)

Processed mobile postpaid activations and upgrades, maintained accurate account records, and resolved customer issues to strengthen relationships and improve satisfaction.

Account Management Data Entry CRM Upgradability