Open to opportunities

Brendan bloomfield

@brendanbloomfield

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Dedicated customer service representative with over 6 years of experience.

Philippines

Message

What I'm looking for

I seek a role that allows me to leverage my customer service skills while fostering growth and collaboration in a supportive environment.

I am a dedicated Customer Service Representative with over 6 years of experience in the BPO industry, excelling in delivering exceptional support and resolving customer inquiries efficiently. My journey has equipped me with a robust skill set in managing high call volumes while ensuring quality service. I am proficient in using various CRM software and have a strong passion for helping others, which drives my commitment to achieving high customer satisfaction ratings.

Throughout my career, I have taken on various roles, including Data Entry Specialist and Virtual Assistant, where I honed my skills in administrative support, lead generation, and client relationship management. I have a proven track record in data management, ensuring accuracy and efficiency in all tasks. My experience in the insurance and real estate sectors has further enhanced my ability to handle complex inquiries and provide tailored solutions to clients.

In addition to my professional experience, I actively volunteer at local charities, which enriches my understanding of diverse perspectives and community needs. I am eager to bring my expertise in customer service and data management to a dynamic team that values integrity and hard work.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Specialist

Current

Private Client

Sep 2023 - Present (1 year 8 months)

Handled data collection and input, ensuring data accuracy through cleansing and management. Assisted with transcription services and basic data analysis.

Data Entry Database Management Reporting Data

Virtual Assistant

Private Client

Apr 2024 - May 2024 (1 month)

Managed lead generation, appointment scheduling, and CRM management. Conducted cold calls and maintained follow-ups with prospects.

Lead Generation Appointment Management CRM Management Cold Calling Client Communication

Customer Service Representative

Taskus

Oct 2022 - Jan 2024 (1 year 3 months)

Managed customer inquiries via chat, email, and phone, providing timely and accurate responses. Assisted customers in resolving issues and maintained detailed records of interactions in the CRM system.

Customer Service CRM Management Communication Documentation Product Knowledge

Customer Service Representative

IQOR

Aug 2021 - Jan 2022 (5 months)

Provided sales support and technical assistance to customers. Educated customers on product features and collected feedback for service improvement.

Sales Support Technical Support Customer Education Feedback Communication

E-

Sales and Data Entry Assistant

E-Commerce

Feb 2021 - Mar 2021 (1 month)

Entered and maintained accurate sales data and customer information. Assisted in generating sales reports and collaborated with the sales team for data insights.

Data Management Reporting Sales Support Quality Control

Customer Service Representative

VXI

Sep 2019 - Oct 2020 (1 year 1 month)

Built strong relationships with clients, handled order processing, and conducted product demonstrations. Collaborated with sales and technical teams for service delivery.

Customer Relationship Management Order Processing Product Demonstrations Cross Functional Collaboration Communication

Education

Degrees, certifications, and relevant coursework

Holy Angel University

Bachelor of Science in Civil Engineering, Civil Engineering

2019 - 2021

Studied Civil Engineering, focusing on the principles of engineering, design, and construction. Developed skills in problem-solving and project management through various academic projects and coursework.