Open to opportunities

Madel De Leon

@madeldeleon

Message

I drive customer support, sales conversions, and executive operations for remote businesses.

Philippines

Message

What I'm looking for

I'm looking for a remote role where I can support customers, strengthen client relationships, drive sales or lead generation, and improve daily operations through accurate, organized administrative work.

I've supported Telework PH Outsourcing Solutions as an Executive Virtual Assistant to a Leadership Coach, managing schedules, email, meetings, records, and daily administrative work to improve operational workflow.

Across BPO and virtual assistance roles, I've handled 60+ daily billing and collections inquiries, closed sales through outbound calls, verified leads, and maintained accurate client records. I use CRM, communication, project-management, e-commerce, and dialer platforms to deliver responsive customer support, stronger client relationships, and reliable day-to-day coordination.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Telework PH Outsourcing Solutions

Jul 2025 - May 2026 (10 months)

Managed executive schedules, emails, and daily administrative tasks. Coordinated meetings and maintained organized records to support business operations.

Calendar Management Email Management Administrative Support Meeting Coordination Record keeping

Customer Support / Collections Representative

Telework PH Outsourcing Solutions

Nov 2024 - May 2025 (6 months)

Handled 60+ daily customer inquiries related to billing and collections. Resolved issues efficiently, improving customer satisfaction and maintaining accurate records.

Customer Support Collections Billing Issue Resolution Data Entry

Sales Acquisition Representative

V-Assist Pro BPO

Jan 2022 - Nov 2024 (2 years 10 months)

Conducted outbound calls to close sales and consistently met and exceeded sales targets. Built strong client relationships to improve retention and conversion rates.

Outbound Sales Lead Generation Client Relationship Management Sales Targets Upselling

General Virtual Assistant

Remote

Sep 2020 - Dec 2021 (1 year 3 months)

Verified and qualified leads to ensure data accuracy. Conducted outbound calls to generate leads and managed calendars and meetings for clients and sales teams.

Lead Qualification Outbound Calling Calendar Management Customer Support Data Entry