Marisam Magno

MM

Open to opportunities

Marisam Magno

@marisammagno

Customer Support specialist focused on CRM-driven issue resolution.

What I'm looking for

I seek long-term customer support or virtual assistant roles where I can apply CRM expertise, improve workflows, and deliver high-quality, timely customer resolutions.

I am a Customer Support Virtual Assistant with over six years of experience delivering email, chat, and phone support in fast-paced environments. I prioritize accuracy, timely follow-ups, and clear communication to drive high customer satisfaction.

My background includes hands-on work with CRMs—particularly GoHighLevel and Zendesk—where I organize pipelines, maintain accurate records, and build basic automations and funnels that improve engagement and conversions. I have experience reviewing sensitive documents with strict adherence to data privacy and verification accuracy.

In prior roles I handled high-volume inquiries, consistently met performance targets, and supported new-hire training and coaching to elevate team performance. I work independently with minimal supervision and manage time effectively to meet service level and quality standards.

I am available for long-term customer support work and can start immediately, bringing a proven record of resolving customer issues, maintaining documentation integrity, and improving workflow efficiency.

Experience

Work history, roles, and key accomplishments

FR

Current

Funnel Builder & Virtual Assistant

Current

Freelance

Aug 2025 - Present (7 months)

Managed GoHighLevel CRM organization, pipelines, funnels and onboarding support, creating automated workflows and lead-nurture sequences that improved engagement and conversion. Maintained accurate customer records and provided basic troubleshooting and documentation.

GoHighLevel CRM Management Workflow Automation Landing Page Design Data Entry Customer Onboarding Troubleshooting

SH

Customer Support Specialist

SheerID

Dec 2022 - Jul 2025 (2 years 7 months)

Handled high-volume customer inquiries and document reviews with 100% verification accuracy, resolved account issues promptly, and assisted in training new team members to improve support quality. Maintained strict data privacy and clear customer guidance.

Document Review Customer Support Verification Data Privacy Email Support Chat Support Coaching CRM

DO

Customer Service Representative

DoorDash

Mar 2021 - May 2022 (1 year 2 months)

Provided phone, chat and email support for delivery and order issues, conducted follow-ups to ensure resolution, and met performance targets for customer satisfaction and response time while maintaining detailed documentation.

Phone Support Chat Support Email Support Documentation Troubleshooting

SA

Customer Service Representative

Saks Fifth Avenue

Nov 2019 - Mar 2021 (1 year 4 months)

Delivered professional customer support for order inquiries and pre/post-purchase concerns, performed follow-ups and consistently met service level and quality standards to maintain high customer satisfaction.

Email Support Phone Support Quality Assurance CRM Service Level Management

Education

Degrees, certifications, and relevant coursework

DU

Davao Oriental State University

Bachelor of Secondary Education, Filipino

2015 - 2019

Completed a Bachelor of Secondary Education majoring in Filipino and obtained teaching licensure in 2019.

Tech stack

Software and tools used professionally

Gmail

Zendesk

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